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Since upgrading to iOS7 many Outlook contacts addresses do no sync to my iPhone 4S.

Since upgrading to iOS7, many Outlook contact addresses will not sync to my iPhone 4S.

iPhone 4S, iOS 6

Posted on Sep 23, 2013 12:00 PM

Reply
85 replies

May 19, 2016 11:34 PM in response to tsaainta

Hi Momek,


thank you for the information - I was not aware of that.


No, I don't think I'll forward my post to 'www.apple.com/feedback'. They have a problem - not me, and I'm no evangelist.


kind regards Franz-Josef

Feb 25, 2014 8:41 AM in response to tsaainta

RESOLVED (well, for me). This may be a little off topic for some here, but I wanted to share as I wasted all morning fixing this issue.


Little background on my situation, have a shared exchange server hosted on Microsoft and synced with multiple iPhones (all 5 / 5s running iOS7).


The trick to delete the US on the phone did make the address appear, but I have 2,000+ contacts and not all have the country.


Keep in mind, Outlook stores 3 country/region fields (Business, Home, Other). In my case, it seems like the exchange sync on the iPhone did not like having "United States of America" in the business address... with an accompanying home address. It would only show the "USA".


I thought, cool, I'll export all the contacts as CSV and reimport once I removed all ref. to country... BUT, that was not an option because most of the contacts had pictures which the clients like. So, on to plan B... and this worked very well.


http://www.techrepublic.com/blog/windows-and-office/change-multiple-outlook-cont acts-at-the-same-time/



Now, keep in mind, by default outlook does not show those three countries/regions. You need to select the address fields chooser at the bottom, then you can select "Country/Region"... and then repeat the step 3 times (for bus,home,other). Again, at least in my case, where I wanted them all removed.



Once I followed those steps and cleaned up the countries, all addresses popped into place on all users iPhones.


Anyway... hope this helps someone, was half temped to do a short video, and might if people are way confused by my rambling.



Later



User uploaded file

Mar 6, 2014 4:39 PM in response to tsaainta

See Pierre-Yves 1 post: https://discussions.apple.com/thread/5352008?answerId=23297197022#23297197022


This was driving me crazy. Sync between Outlook 2007 and my iphone was working perfectly on ios 6 - I primarily sync Calendar, contacts, and notes.


Then everything went bizerk with ios 7... All of a sudden nothing was getting syncronized, but rather multiple Calendars and Contacts showed up in Outlook 2007. Disabling Calendar, contacts, and Notes in my iphone's icloud settings did the trick. Now I have ONE Calendar and ONE contact list in Outlook, fully in sync with my iphone.

Apr 1, 2014 11:38 AM in response to tsaainta

In some some circumstances if the contact has multiple addresses and one of them is incomplete (only contains the country) then iOS will only show the incomplete address.


In my experience old contacts that have been created and edited on a variety of devices tend be the main culprit.


To resolve the issue just delete the incomplete address on an iOS device and then the complete address will then display.

Apr 13, 2014 8:02 AM in response to rcartiva

I finally fixed this issue! I have Outlook 2007 and iPhone 5S. I exported my contacts from Outlook to a CSV file. In the CSV file I cleared the contacts of the following columns: Business Country/Region, Home Country/Region and Other Country/Region. Note: I left these column headers and columns in place and only cleared the contents of every cell in column beneath header. Save the updated CSV file (same file name is fine). I then backed up my Contact list from Outlook to a PST file just in case something went wrong. I then deleted ALL contacts and closed Outlook. Be sure to have the setting checked in Outlook to permanently delete items in deleted items folder. Open Outlook and click on Contacts and it should be blank (no contacts). Import the edited CSV file to your contacts and sync with iPhone. I noticed that the sync of contacts took a really long time. Everything now is fixed and best of all US and United States of America has been removed from all contacts on my iPhone.

May 7, 2014 11:23 AM in response to tsaainta

This problem(s) have many faces. Sometimes when I enter an address and then immediately attempt to look at it, it is hidden. Sometimes, entering another address will magically make it appear; sometimes not. Sometimes it's not the region value that it doesn't like, but ANY value it considers "bad" - such as "10 Pine Court" when it wants "10 Pine Ct" or whatever.


Whatever happened to "It just works?" I accept some bugs, but this is huge, and of long standing. Using iOS 7 is more like using windows than an apple product.


For what it's worth, I've sent a message to support.


It's pretty frustrating to have thousands of contacts with a problem like this, get nothing from Apple, and see solutions that involve complex manipulations of data that is lossy (i.e., converting to CSV and importing, which removes images). It's not a big deal if you have a handful of contacts, but when you rely on your contacts list for business... it's not OK.

Since upgrading to iOS7 many Outlook contacts addresses do no sync to my iPhone 4S.

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