IOS 7.04 Itunes error (1)

Thanks Clyde, I'll keep trying.

The only thing I don't understand is how my phone has gone from working perfectly normally, to non-operational in the space of two updates. Literally from the second I went to install IOS 7.03.

The handset was working , so I'm inclined to think that its a software issue rather than a hardware issue. Especially since this doesnt seem to be an isolated problem across multiple iphones, and administered on both mac and pc?

All of us having the same handset hardward issue at the release of an update would be very coincedental.

I'd call to make an appointment at the nearest Apple genis place (which is the Olympic Village London) so an hour away, but my phone doesn't work lol.

I've change USB's on the laptop and i am trying again. I was midway through a restore when i posted the question, but again error (1) around 60%. Any other suggestions guys? I'm all ears

Thanks

I'm still stuck with the same error. Has anyone got a solution or another option that i can try in order to resolve the issue myself please?

I've tried going backwards in IOS release, restoring from recovery mode, restoring from DFU mode.. holding the home button during a restore and I still have a phone that does diddly nothing. If anyone has an idea.. feel free to shout. If other people have the same issue.. maybe we can try different things at the same time and find a solution. 300 people have looked at this thread (a few are probably me I know), so I'm clearly not alone. If i find a solution myself, I'll be sure to say how I solved, but a trip to a shop to repair is looking more and more likely :/

Does anyone know why my itunes shows my serial number as n/a, or more over.. how to recitfy this issue? I think this may be interferring with my restore process

This is a screen shot of what I can see. This wasn't there prior to itunes forcing me to adopt IOS 7.04 in order to do a restore, which was a result of 7.03.

Does anyone else have this issue too?

Thanks ChrisJ4203, I appreciate your input.

I've tried a fair few more times to restore the device.. more than the twice as suggested by Clyde77. A trip to a genius bar means a 100+ mile journey there and back... it's not exactly local to me, and the earliest that they have an appointment is week after next. I was basically trying to resolve the issue before that point if possible.

I realised that the 3194 error was to do with older firmware restores. Itunes basically blocks it and that's the error number that it gives. Thanks for the information on the serial number n/a though. I though maybe I was doing something wrong, or was hopeful that it was perhaps something that i could resolve before I tried again.

I don't know if there is anything else that I can try in the meantime.

Thanks again though.

Yeah it's the genius bar at the London olympic village. I'll go by train, but the fact that they are book so far in advance is a real pain, and I don't really want to chance the journey for a walk in appointment and potentially not be seen. Im away over the next few days, so i guess I will take my brick with me.. and if I happen upon a genius bar, then I will will hang around like a bad smell and see if I can't sneak in earlier to have the phone assessed at least.

At least I have tried everything that I can think of, and I won't be travelling to the genius bar unecessarily.

Thanks again

Thanks Rahul,

Yes I tried 7.03 and 7.02, both of which resulted int he error 3194. I even tired to trick itunes by putting the 7.02 ISPW into the roaming directory, but renaming it as the 7.04 ISPW, but Itunes recognises that the file is not the most up to date and moves to update the IOS.

I have the latest version of itunes, so Im not getting error 23 which would suggest that some software was out of date, just the error (1) for which the advice is try to restore twice more, and if that fails, take the device for service.

I even took the phone to the local Apple fanchise and they are as stuck as I am, same error message and an age to attempt a restore. They did the last restore for me for IOS 7.03 in store, and although it took a very long time to complete ( about an hour and a half) it did eventually restore... but still with some issues. Like if the phone powered down or was switched off, then it would fail to reboot properly afterwards.

I'm due to take the phone to a bigger Apple store with a genius bar, but the appoinment is some time away still. Of course that will just br having the phone assessed to find out what is wrong with it. But in the meantime, I will keep trying to see if there is anything that I can do myself... though I'm pretty much out of idea's and think I may have to admit defeat tbh.

Thanks for your input though Rahul, I do appreciate it.

Hi Rahul,

If it was as straight forward as that I would.

I managed to get my phone to a genius bar today.

After spending two hours in the store with three genius guys, I was told that other than being able to tell me that my device won't install the new IOS and complete a restore. They don't definitively know why this is and I would have to replace the phone. Effectively the new update has bricked my phone upon a restore.

My device is three years old, and therefore outside of the any warranty period. that being said, I do expect my phone to work for more than three years. I'm going to follow this up. My phone was working perfectly and the genius guys confirmed that other than the reboot, my phone was in good order and not water damgaed. Colchester istore did my last restore for me, and now it doesn't work at all.

No one has been able to confirm what is wrong with my device that up as of the install on IOS 7.03 worked 100%.

Not a happy camper at all.