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My screen is frozen.

My I phone 15 screen won't respond when I swipe it to open it

iPhone 15 Plus, iOS 17

Posted on May 1, 2024 1:22 PM

Reply
1 reply

May 1, 2024 1:25 PM in response to GrammaKof3

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....


Or.....if the screen remains frozen.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

My screen is frozen.

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