Can’t log in to Messenger kids on iPad

I am having the same issue. Tried so many times. Is there anyone that was able to get back into kids messenger? I log in then it takes me to their page. I click on her name, it literally goes back to log in. I thought I had wrong log in so I tried something else and it did tell me wrong password but still putting in the correct password and it makes me go in loops. Help!!

I am having the same issue. Tried deleting the app, shutting down the ipad, changing FB password...what else can I do? My kid wants access to the Messenger Kids acct. Please help!

Still nothing. Even restored iPad to factory settings and set it up as new. EVERY time I try to log in to messenger kids it loops me back to authorize device - manage kids account - authorize device …. Just keeps looping

Found a way to fix this! Tried all the comments below. What you need to do is:

-download messenger kids on another device

-meanwhile, login from there your FB app and go to manage messenger kids then going into the parent controls and log out from all devices

-log in to the messenger kids app on the new device

-once you’re in log in to messenger kids on the ipad

-log out from the other device

hope that helps

Hey Guys,

I think I found a fix for this, what we did was add a new parent and have that parent authorize the login. It logged in after that. Hope this helps!

Addiek12 Said:

"I have restarted the iPad, deleted and reinstalled the messenger kids app and even done a full erase and reset of the iPad and it still does the same thing"

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Troubleshooting Messenger Kids App in a Loop:



Clear the App's Cache:

1. Go to: Settings
2. Tap: General
3. Tap: Messenger Kids App
4. Tap: iPhone Storage
5. Tap: Offload App button
6. Reinstall Messenger Kids app once more.

My youngest accidentally logged my middle child’s account off. Same looping issue but yet it would log my other two children in no problem on the same tablet.

Husband cleared the cache from the Messenger Kids App and it worked!!

Addiek12 Said:

"Messenger kids - can’t login: My daughter logged out of messenger kids on her iPad by accident and now when we try to log back in it just keeps looping back to the same login page after entering the password as the parent."

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If an App is Stuck in a Login Loop:

Start with a Restart: Restart your iPad - Apple Support

Trying removing a parent and then re-adding (done via Facebook). Once you've re-added that parent, use their details to log your child on through the kids messenger app.

The problem is probably with your router. I have an Eero, and it’s blocking the app on the iPad for some reason. So I used my phone as a hotspot for the iPad and then logged in no problem.

We’ve had the same problem here for months now. My kids downloaded an App called Lava to use until this mess is sorted. Hope they figure it out soon. Glad I’m not the only one. That login screen was driving me loopy. (Lol)

I’m just now having this issue as well. Tried rebooting device, set it up as new, changed password, multiple deleting app and re installing. NO LUCK!! Anyone else have this issue still? I found a different forum for android users having the same problem but we’re able to fix it by downloading older version. I don’t know how to do that on an iPad??

Addiek12 Said:

"Messenger kids - can’t login: Hi, I followed these steps except on the iPad. The iPad is a 9th Gen iPad. Unfortunately, it did not work it still has the same issue"

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Change the Password:

Note sure then. Try changing the password of your account, and then performing this once more.

Addiek12 Said:

"Messenger kids - can’t login: My daughter logged out of messenger kids on her iPad by accident and now when we try to log back in it just keeps looping back to the same login page after entering the password as the parent."

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Troubleshooting an App Login:

Contact the Developer:

From here, I'd say contact act the Developer. You'll find the Developer's Contact Us info on the app's site of the App Store. Perhaps it is a bug that they are aware of, and have a fix for? Report back what they say.