How is this acceptable to wait 2 weeks to recover your ID?

I agree this is unacceptable. I left my business phone at a known location but have not yet been able to retrieve it. I locked the phone but decided to try and back it up and then erase it for security reasons. Unfortunately, my password is not correct so I have verified with Apple my business email, I have provided them with a personal number and verified that number, and yet I am unable to access my account, erase my phone, or anything else shy of flying back to where I left the phone for 23 days. This leaves me very uncomfortable from a security standpoint. In this day and age, I should have more access to my account than this system currently allows - do better Apple. I have 723 employees and I picked Apple phones because I felt confident in my ability to better control them, but this has changed my mind.

Same case for my daughter. She is not able to reset her password for iCloud for more than 2 weeks. Apples validation prompts rotates amongsts three of her apple devices however after successful validation, non of the devices are able to save her new password.

She spent hours on 30+ calls with apple support calls & 1 in-store genius bar visit (and as of last Friday, she was told that her ticket was marked with P2 priority with ATS team and issue is still not resolved). We are iCloud+ customers who pays expensive subscription every month however issue remains.

She is due to travel to another city on her own with her broken phone (for which repair requires to reset password and log out of device). As a parents, we are very concerned sending our daughter to another location with broken device.

Apple wake up !!

[Edited by Moderator]

The same thing is happening with my iPhone. The recovery is not working. I purchased my new phone the 1st week of February. I have been to the Apple store 3 times; and online with Apple numerous times. Each time I get a message from Apple, I follow their instructions (even at the Apple store with their employees) and the end result is nothing; need more verification. I have now been pushed back from February 21 to March 6th. I am seriously looking at the Android. The only solution Apple has given me is to clear both my old phone and new phone. I cannot loose all of the information, business information, etc. from my old phone. This solution is not acceptable. Apple is causing financial damage to my business. How is it acceptable to wait 5 weeks to recover the password for my account?

I'm going through the same thing with Apple. I am now entering the 6th week and cannot access my account. Apple's recovery does not work. I canceled a trip because of Apple's negligence.

hi

i have the same problem with my daughter iphone XR , screen was broken she forgot the apple id password, and phone is locked to owner , can somebody tell me what will happen after the 13 days

i insert the sim card to an old iphone i have so i can receive the link to reset the password

thank you

From: How to use account recovery when you can’t reset your Apple ID password - Apple Support

"In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer." - see the document for more details.

Apple Support Communities is set up as an end-user to end-user technical issue support service (i.e., users like you helping other users). Feedback for Apple will likely get more attention if you send it using: Product Feedback - Apple

I have never needed to do this. Here's posts purportedly detailing the process:

https://discussions.apple.com/thread/253301215?answerId=256173158022#256173158022

and

https://discussions.apple.com/thread/254801233?answerId=258950793022#258950793022

If you want Apple to hear about your dissatisfaction click on this link for Apple products feedback links --> Product Feedback - Apple

The people here are just other users like yourself. They may agree with you but it won't effect any changes.

roboticflamingo wrote:

Btw it's possible that a user can get in to a knot with an Apple ID if you set up or login on a new device and you cannot remember the password (esp if you have multiple devices), and the only way out is to recover account. For some reason, it only listed devices that I am not associated with, despite having another machine logged in nearby. In my case it says 2 weeks, as a software engineer - it's kind of stupid because I have actually authenticated via multiple methods (phone and email). It's a bit below par for sure. I don't mind it being secure, but it's a bit OTT IMO.

Well, how acceptable would it be if a hacker did NOT have to wait 2 weeks to get access to your account? As pretty much everyone’s personal details are available for a price on the dark web, verifying your identity is much harder than you realize. Both your phone and your email are public information and can be spoofed, to use your example.

The alternative is for YOU to take total responsibility for your account security by creating a Recovery Key. Once you do that Apple will not be able to unlock your account at all, but, as long as you keep your Recovery Key secure, you can do it yourself with no waiting period. See→Set up a recovery key for your Apple ID - Apple Support.

dogsblue9 wrote:

Apple is causing financial damage to my business. How is it acceptable to wait 5 weeks to recover the password for my account?

Is it Apple's fault that you lost access to your account?

Indeed! And how is it that resetting an Apple ID password - to activate a new iPhone - requires putting in the number of the same phone I am activating (that obviously cannot get the code yet SMH).

[Edited by Moderator]

Btw it's possible that a user can get in to a knot with an Apple ID if you set up or login on a new device and you cannot remember the password (esp if you have multiple devices), and the only way out is to recover account. For some reason, it only listed devices that I am not associated with, despite having another machine logged in nearby. In my case it says 2 weeks, as a software engineer - it's kind of stupid because I have actually authenticated via multiple methods (phone and email). It's a bit below par for sure. I don't mind it being secure, but it's a bit OTT IMO.

roboticflamingo wrote:

Btw it's possible that a user can get in to a knot with an Apple ID if you set up or login on a new device and you cannot remember the password (esp if you have multiple devices),

Your Apple ID password is the same on every device that you're using that Apple ID on, so I'm not sure I understand how multiple devices enter into it.