iCloud email keeps removing my email from the Mac Mail account settings page!

I have this issue as well. I tried adding all my iCloud addresses (iCloud, Mac, alias) in the hope that at least one would stay but no luck. Random as to how long it takes to disappear. Highly annoying. Hopefully Apple will fix soon.

This is happening to me as well. I have replied to email from my main email address and it used my email I use for another company. This just started happening and I can not figure out why it is doing it. I have to keep putting my email back into the same field you are showing above.

Adding myself here in case there is a solution.

Thanks

Me as well. Apple has a BUG that was created near the end of April, as that is when this started for me as well. No issues with my IPADs, iPHONES, but my MacBook (brand new M3) with absolutely NO VPN's keeps wiping out my email addresses, so it picks up a Hide my Address and messes everything up. How do we officially report this bug to be fixed?

Based on Em_1994's post, this is in fact a known Apple server problem that has not been adequately addressed. Based on yours and other posts, it has been going on for a lot longer than I knew. For me, it started maybe 5-6 weeks ago, no problems for a 2-week stretch in the middle of that. Okay for the past 5 days on both MacOS devices. As for patience, I'm not known to have much, but will attempt a cordial conversation with Apple Customer Service when the email addresses next vanish from the Mail settings on my just-now-upgraded MacBook. This is usually first noticed when the reply-to address displayed is not even part of my iCloud account. If I learn anything new from the consultation that is not already posted, I'll share.

This problem started for me about 2 weeks ago. It's so frustrating! If I quit Mail and than open it back up again, it fixes the problem but then it randomly starts again. Following.

Reconfirming I have the same issue.

It happened today after three days not using my laptop, but I was using Mail on my iPhone and iPad without issue. It seems to be a Mail app issue Mac OS.

When it happens I go to Accounts and my iCloud account shows this - the email field is blank. (I have Outlook and Gmail accounts too, but this never happens to them).

When I select the email address box I get this:

As soon as I enter my email address it updates and shows my name and email again.

I know there is a way to report bugs directly to Apple (recall that they don't officially monitor these forums...), but I don't remember how... it's been a very long time since I did it.

Hopefully someone here can tell us.

This just started happening to me too. Using the Mail app on my Mac with my iCloud account synced every day or so my email address is getting removed so I get errors when I try to send mail until I go back in and add it back.

Same basic problem, but don’t have VPN or Private Relay or any other exotic accessories. For me, the disappearing email settings started a couple weeks ago on both the MacBook Pro (M1 Max 2021) and iMac (Intel chips), just as I was about to finally upgrade from Ventura. Additionally, however, on the Composing page of the Mail Settings, there are Gmail addresses for the iCloud account that do not belong there at all. (There is a separate email account that is not afflicted, as far as I can tell. Both machines are experiencing the same phenomenon, but on the MacBook, I lose the freshly re-entered email addresses every time I quit the app. (Oh yes, even when re-entered, they do not necessarily also become available on the Composing page.) The upgrade is on hold.

Anyone have any new clues as to the problem?

I don't recall mentioning this same phenomenon (vickyvaughn's post) in my initial entry concerning the problem of email addresses disappearing (and sometimes reappearing) in the Mail account settings, but this is another strange behavior. The Apple Mail account addresses and aliases will often be replaced by email addresses of another account, e.g., gmail, at least on the Composing screen. When that happens, I may not see any addresses on the Accounts screen. At the moment, the Settings are all correct, but that usually only lasts for a day or two.

The Apple server keeps pointing out the wrong things not that “iCloud email” is not working on their server. My friend has told me that there is the same ongoing issue in entire Europe and Africa. The engineers of Apple is not correcting the problem however focusing on the wrong things. “Like the weather that is currently highlighted on Apple - Support - System Status“

As of Saturday may 11th on all my devices my emails are totally erased in apple mail app. Don’t have access to a computer however, when I do access iCloud email on safari or Google I still have over a year missing emails. Including daily mail missing. Still apple have not acknowledged the outage. Shame on them.