iTunes Crashes on Startup

Ever since I tried installing iTunes on my Lenovo y410p, it will crash after it starts up. I've tried completely un-installing and re-installing, but to no avail. I;ve noticed that it only crashes when I'm connecting to the internet. Please help me solve this.


Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe



Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.0.126

Application Timestamp: 52394b24

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.2.9200.16451

Fault Module Timestamp: 50988950

Exception Code: c06d007e

Exception Offset: 00014b32

OS Version: 6.2.9200.2.0.0.256.103

Locale ID: 1033

Additional Information 1: 5861

Additional Information 2: 5861822e1919d7c014bbb064c64908b2

Additional Information 3: f3d5

Additional Information 4: f3d5be0cad2787556264647dc02181c3



Extra information about the problem

Bucket ID: b72e033f096ce1bca4713e18385fb2ca (-454655229)

Windows 8

Posted on Sep 18, 2013 5:08 PM

Reply
4 replies
Sort By: 

Sep 21, 2013 7:29 AM in response to brenden dv

I've already tried all those steps listed in that article, and they did not help solve my issue. I ended up finding the solution myself.


https://discussions.apple.com/thread/5252101?start=0&tstart=0


Found the solve...10 posts down:


1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)


0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)

0.2 - Locate "Computer" (should be in the right panel near the middle)

0.3 - Right-click on "Computer"

0.4 - Click "Properties" from the option pane

0.5 - This should have opened the "System" window (in the control panel also), continue to step 2


2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window



3. In the "System Properties" window, click on the "Advanced" tab


4. In the "Advanced tab", click the "Environment Variables" button


5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section


6. Click the "Edit" button to bring up the "Edit System Variable" window.


7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:


;C:\program files (x86)\common files\apple\apple application support

Reply

Sep 21, 2013 7:29 AM in response to MrPiggles

https://discussions.apple.com/thread/5252101?start=0&tstart=0


Found the solve...10 posts down:


1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)


0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)

0.2 - Locate "Computer" (should be in the right panel near the middle)

0.3 - Right-click on "Computer"

0.4 - Click "Properties" from the option pane

0.5 - This should have opened the "System" window (in the control panel also), continue to step 2


2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window



3. In the "System Properties" window, click on the "Advanced" tab


4. In the "Advanced tab", click the "Environment Variables" button


5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section


6. Click the "Edit" button to bring up the "Edit System Variable" window.


7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:


;C:\program files (x86)\common files\apple\apple application support

Reply

Dec 10, 2013 3:59 AM in response to MrPiggles

Try this:


Free4Life

Re: APPCRASH iTunes.exe KERNELBASE.dll 6.1.7601.18015

Oct 2, 2013 2:55 AM (in response to Ravishankys)


Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Crashes on Startup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.