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Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?


Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:29 PM

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Mar 11, 2014 9:07 AM in response to All8867

same problem here, after I updated to 7.1 the touchID doesn't work properly anymore, and I realized if I cool down the touchID (with a AC or FAN) it do read my fingerprinds, but in room temperature it doesn't even read any fingers or thumbs, that never happened in 7.0.6....

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Mar 11, 2014 12:03 PM in response to All8867

I am also having the exact same issue. I never had any problems with the fingerprint scanner before the update. I updated to IOS 7.1 yesterday and the fingerprint scanner stopped working. I let it rest for a bit and it would work again. Now it will work 3 times in a row correctly and any attemps after, it doesnt recognize that my finger is on it.

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Mar 11, 2014 12:21 PM in response to Zigdot

I have confirmed another posters comments that the finger sensor works better when cold!

Normally I get one vibration trying to add a finger, but a phone left on the desk for 10 minutes to cool off gave me 6 to 8 vibrations scanning a finger before it stopped.

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Mar 11, 2014 2:21 PM in response to All8867

i may be wrong, but it appears to a problem related to temperture. touch id was not working on my 5s and after trying a bunch of things, inc. reboot, i put in the freezer for 60 seconds... and guess what... it started to work... 100% of the time... will wait to see what it does after it comes back to room temp.

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Mar 11, 2014 8:36 PM in response to W2DNQ

Put my phone in the fridge for an hour and was able to program three fingers.

During the third finger I had to keep pausing and letting the cold frame cool the finger sensor.


Normally my phone is in my pocket and hot, not a fix. ;)

I hope this is purely an OS bug and not a sign of the sensor failing.

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Touch ID doesn't work after iOS 7.1 Update

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