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User profile for user: All8867
All8867 Author
User level: Level 1
0 points

Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?


Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:29 PM

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171 replies
User profile for user: All8867
All8867 Author
User level: Level 1
0 points

Mar 10, 2014 4:30 PM in response to All8867

Something really weird is happening right now. After letting the iPhone rest for about 10min I had a "repeat" sign on my lockscreen after putting my thumb on the sensor. What I tried afterwards is adding a new finger in the settings. The first 3 clicks worked perfectly but afterwards it just stopped. It doesn't even react to my finger. No Vibration, nothing. After waiting a few seconds it worked again, but just until the next vibration. Now it doesn't do anything.

Note: The sensor is perfectly clean, my fingers aren't wet or anything, nor did I brake my iPhone recently.

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User profile for user: tcraw
tcraw
User level: Level 1
0 points

Mar 10, 2014 4:40 PM in response to All8867

I have the same issue. Fingerprint no longer works. I deleted my old fingerprints, rebooted and it will not allow me to add new fingerprints. I noticed if I slightly move my finger around, it will go to the next screen and vibrate once, but it won't continue to read additinoal scans and complete the process. I see no way to reslve this without Apple releasing an iOS 7.1.1 to fix it.

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User profile for user: Zigdot
Zigdot
User level: Level 1
8 points

Mar 10, 2014 8:48 PM in response to All8867

Same problem, after upgrading to 7.1 touch ID stopped working and will not let me enter new fingers, acts like I am not touching the sensor.


Additional info:

The company I work for requires passwords to be on to access mail, when I am at work I will try deleting that mail account and turning off password requirements. It is an Microsoft Exchange mail server.


Additional info2:

In Xcode there are no messages in the console for the iPhone that are related. Unrelated messages do pop up confirming the log is active.

Is there a setting I can make to turn on more logging?


Message was edited by: Zigdot

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Touch ID doesn't work after iOS 7.1 Update

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