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All8867 Author

Level 1

0 points

Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?

Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:29 PM

171 replies

Mar 10, 2014 11:00 PM in response to All8867

Same issue. Touch ID not working after iOS 7.1 update. Won't even recognize when trying to add a new fingerprint.

Mar 11, 2014 12:49 AM in response to All8867

Same problem; hopefully to get a correction shortly.

Mar 11, 2014 12:58 AM in response to All8867

Same here. Tried a restore, nothing helped. I tried to add a fingerprint but it just doesn't start scanning. It was fine just before the update

Sara858

Level 1

0 points

Mar 11, 2014 1:14 AM in response to All8867

My problem solved, i had the same ptoblem , then i done a clean restore and restore my backup and then suddenly it worked again!!!!!

Mar 11, 2014 2:06 AM in response to Sara858

Tried..nothing has changed

Sara858

Level 1

0 points

Mar 11, 2014 2:14 AM in response to All8867

Yap, after a couple of times it doesn't work again:(

Mar 11, 2014 3:01 AM in response to All8867

Same for me, dos not react after 7.1 update.

All8867 Author

Level 1

0 points

Mar 11, 2014 3:17 AM in response to All8867

After doing nothing at all, no reset, no restoring or anything, it just started to work again by magic.

Not shure if Apple did something about it but for me it works again.

Mar 11, 2014 3:52 AM in response to All8867

Its strange - it seems like the sensor is "recovering" over time. If the scanner is not responding wait some time (ca. 20sec) and than it works for some scans - repeat if neccessary!... 😕

Mar 11, 2014 4:13 AM in response to Benjamin Losch

I added a finger print following your suggestion - howver, the scan most often doesn't work even at unlock time...

sennfoo

Level 1

4 points

Mar 11, 2014 4:24 AM in response to All8867

i have the same problem, been restore the phone to 7.1 for the second time, choose start as new, able to add fingerprint, then testing the touch id to unlock the phone= success, later on after install some apps, music, video and photo, touch id not working at all (cannot unlock the phone -- phone unlock on setting is on, cannot add fingerprint cause the touch not responding at all)

is not like after updating to 7.1 the touch id not working at all, but after installing some apps, it didnt work at all

sorry for my english

update: connect the iphone to computer, voila touch id work again, able to add fingerprint, unlock the phone work again, disconnect the phone from computer, touch id not working at all

so everytime the iphone is charging, touch id work again