Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?


Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:29 PM

Reply
171 replies

Mar 11, 2014 4:24 AM in response to All8867

i have the same problem, been restore the phone to 7.1 for the second time, choose start as new, able to add fingerprint, then testing the touch id to unlock the phone= success, later on after install some apps, music, video and photo, touch id not working at all (cannot unlock the phone -- phone unlock on setting is on, cannot add fingerprint cause the touch not responding at all)

is not like after updating to 7.1 the touch id not working at all, but after installing some apps, it didnt work at all


sorry for my english


update: connect the iphone to computer, voila touch id work again, able to add fingerprint, unlock the phone work again, disconnect the phone from computer, touch id not working at all

so everytime the iphone is charging, touch id work again

Touch ID doesn't work after iOS 7.1 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.