All8867
Level 1 (0 points)

Q: Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?

 

Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:32 PM

by All8867,Solvedanswer
All8867 All8867
Level 1 (0 points)
A:

Right now after updating to iOS 7.1.1 it seems to work quite well, but I'll keep you updated as to how it reacts in warm conditions for me!

Posted on Apr 22, 2014 3:26 PM

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Q: Touch ID doesn't work after iOS 7.1 Update

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  • by ckuan,

    ckuan ckuan Mar 10, 2014 3:44 PM in response to All8867
    Level 7 (34,349 points)
    Mar 10, 2014 3:44 PM in response to All8867

    After an update/reboot your fingerprints do not work. First, you need to key in the passcode again before you can use your stored fingerprints.

    Read this http://support.apple.com/kb/HT5883

  • by All8867,

    All8867 All8867 Mar 10, 2014 4:04 PM in response to ckuan
    Level 1 (0 points)
    Mar 10, 2014 4:04 PM in response to ckuan

    That's like the first thing I did, so.. Won't help..

  • by Garbera,

    Garbera Garbera Mar 10, 2014 4:18 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 4:18 PM in response to All8867

    Same problem. Extremely frustrating!

     

    Tried restore, doesn't work. No problem on 7.0.6 and before, happend exactly after updating.

  • by ckuan,

    ckuan ckuan Mar 10, 2014 4:18 PM in response to All8867
    Level 7 (34,349 points)
    Mar 10, 2014 4:18 PM in response to All8867

    Well, you can make an appointment with the Apple genius bar for an evaluation.

  • by All8867,

    All8867 All8867 Mar 10, 2014 4:30 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 4:30 PM in response to All8867

    Something really weird is happening right now. After letting the iPhone rest for about 10min I had a "repeat" sign on my lockscreen after putting my thumb on the sensor. What I tried afterwards is adding a new finger in the settings. The first 3 clicks worked perfectly but afterwards it just stopped. It doesn't even react to my finger. No Vibration, nothing. After waiting a few seconds it worked again, but just until the next vibration. Now it doesn't do anything.

    Note: The sensor is perfectly clean, my fingers aren't wet or anything, nor did I brake my iPhone recently.

  • by tcraw,

    tcraw tcraw Mar 10, 2014 4:40 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 4:40 PM in response to All8867

    I have the same issue. Fingerprint no longer works. I deleted my old fingerprints, rebooted and it will not allow me to add new fingerprints. I noticed if I slightly move my finger around, it will go to the next screen and vibrate once, but it won't continue to read additinoal scans and complete the process. I see no way to reslve this without Apple releasing an iOS 7.1.1 to fix it.

  • by Sara858,

    Sara858 Sara858 Mar 10, 2014 4:45 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 4:45 PM in response to All8867

    I have the exact problem here, after updating ,the first try for unlocking it said try again and then nothing!  , and when I tried to add a new finger touch it didn't work at all!!!!

  • by tavocha,

    tavocha tavocha Mar 10, 2014 4:50 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 4:50 PM in response to All8867

    I did the same. After the update it stopped working.

    Correct it fast!

  • by JL Scott,

    JL Scott JL Scott Mar 10, 2014 5:02 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 5:02 PM in response to All8867

    Same problem. I managed to re-register 5 fingers (right thumb in 3 slots), but it only sees maybe one touch in 10.  It's the sensor, not a recognition issue.  Worked perfectly before the update.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 10, 2014 5:24 PM in response to tavocha
    Level 8 (38,305 points)
    Mac OS X
    Mar 10, 2014 5:24 PM in response to tavocha

    tavocha wrote:

     

    Correct it fast!

    Who do you think you are addressing? This is a user-to-user forum; Apple doesn't read it.

  • by tavocha,

    tavocha tavocha Mar 10, 2014 5:45 PM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 10, 2014 5:45 PM in response to Lawrence Finch

    I misspoke or misunderstood. to correct now is for apple. Sorry for my bad english

  • by tavocha,

    tavocha tavocha Mar 10, 2014 5:46 PM in response to tavocha
    Level 1 (0 points)
    Mar 10, 2014 5:46 PM in response to tavocha

    when there are many apple starts listening post ...

  • by Ldduke,

    Ldduke Ldduke Mar 10, 2014 5:55 PM in response to All8867
    Level 1 (0 points)
    Mar 10, 2014 5:55 PM in response to All8867

    I thought it was just me.  All the same problems as reported here are happening to me as well.  I did a restore and no changes.  Hope it gets a fix soon.  I miss this little convenience.

  • by Zigdot,

    Zigdot Zigdot Mar 10, 2014 8:48 PM in response to All8867
    Level 1 (0 points)
    iPad
    Mar 10, 2014 8:48 PM in response to All8867

    Same problem, after upgrading to 7.1 touch ID stopped working and will not let me enter new fingers, acts like I am not touching the sensor.

     

    Additional info:

    The company I work for requires passwords to be on to access mail, when I am at work I will try deleting that mail account and turning off password requirements. It is an Microsoft Exchange mail server.

     

    Additional info2:

    In Xcode there are no messages in the console for the iPhone that are related. Unrelated messages do pop up confirming the log is active.

    Is there a setting I can make to turn on more logging?

     

    Message was edited by: Zigdot

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