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All8867 Author

Level 1

0 points

Touch ID doesn't work after iOS 7.1 Update

After installing iOS 7.1 Touch ID stopped working. When I put my finger on the sensor nothing happens.

I already tried rebooting and switching Touch ID on and off. None of that seemed to work. Is there anyone else experiencing similar problems?

Update: Right now I'm trying to set up a new fingerbrint but it doesnt even start scanning when I put my finger on. It just doesnt do anything. I have a feeling that the sensor might be broken...

iPhone 5s, iOS 7.1

Posted on Mar 10, 2014 3:29 PM

171 replies

May 13, 2014 9:16 PM in response to iPhone geek4

1.) Make sure your Home button any fingers you wish to enroll are clean and dry.

2.) Force quite all of your open apps and restart your iPhone by holding down the Sleep/Wake button and the Home button at the same time.

3.) After the restart, go to Settings > Touch ID & Passcode and enter your passcode.

4.) Scroll down and delete any existing fingerprints saved on your 5S.

5.) Tap Add a Fingerprint.

6.) To get a proper reading, hold your iPhone as you would normally touch your home button.

7.) Repeat for any fingers you have previously scanned.

May 30, 2014 9:19 AM in response to All8867

Love how all those "hardware" people were arguing tirelessly that it was a hardware issue (even though it worked fine before the last iOS update) Glad apple finally fixed the SOFTWARE. How does it feel people?

Jun 8, 2014 4:27 AM in response to All8867

fingerprint sensor stopped working after installing iOS7.1.1 update.

Jun 25, 2014 1:46 PM in response to All8867

The fingerprint sensor will not work while usb charging/ syncing. I do not know why, but it does not work.

Paris718

Level 1

0 points

Aug 13, 2014 9:21 PM in response to All8867

I Don't even have an option to set one up what do I do??

Sep 11, 2014 4:38 PM in response to All8867

I got my iPhone 5s in July 2014. It runs 7.1.2. Touch ID doesn't work. In a slight variant of what others have written about the utter failure of Apple to make this option work, on my phone, after I delete fingers, and re-enter them again, Touch ID usually works once or twice. After working a couple of times, Touch ID stops working. It never even gives me a chance to enter the touch, it insists on passcode immediately after pressing home button to wake it up. This happens after the phone has gone to sleep for 10 hours, 10 minutes, or 10 seconds.

Touch ID doesn't work after iOS 7.1 Update