Not able to send mail after Embarq took over Sprint

Question

Not able to send mail after Embarq took over Sprint

After over three hours on the phone with Embarq, I finally am able to receive mail but not send. They claim it is a problem with Apple Mail. I never had this proble untill the change over from Sprint to Emgarq. This is the message I receive when I try to send mail;

"This message could not be delivered and will remain in your Outbox until it can be delivered.
Verify that you have addressed this message correctly. Check your SMTP server settings in Mail Preferences and verify any advanced settings with your system administrator."

I am seriously thinking about dumping Embarq and going with cable.

Any suggestions?

David

2 Ghz 20 inch iMac (Intel), Mac OS X (10.4.10), 1 GB

Posted on Jun 27, 2007 4:42 AM

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Answer 1

Jun 27, 2007 7:33 AM in response to David Fahnestock1

Hello David.

Based on Embarg's website, it appears Embark's SMTP server is password authenticated with your entire Embarg email address used as the user name with the same password that is used to check the incoming mail server for new messages.

What are your SMTP server settings - server address, server port used and if password authentication is selected and authentication settings.

Do not include your email address here - mask it with xxxxx@, etc.

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Answer 2

Jun 27, 2007 11:30 AM in response to Allan Sampson

Allan,

Here are the settings;

Description, xxxx@embarqmail.com
EmailAddress, xxxx@embarqmail.com
Full Name, David Fahnestock
Incoming Mail Server, pop.embarqmail.com
Username, xxxx@embarqmail.com
Outgoing Mail Server (SMTP), smtp.embarqmail.com
Server Port, 587
Authenication, None

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Answer 3

Jun 27, 2007 1:13 PM in response to David Fahnestock1

Allan,

Here is some additional information. The reason I could not send to my self was because my address book did not have mail at the end of embarq. Should have been embarqmail.com. I can now send a test to myself but when I try to send to friends email, it will not send.

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Answer 4

Jun 27, 2007 1:56 PM in response to David Fahnestock1

The information I cam across at their website indicates their SMTP server is password authenticated.

Go to Mail > Preferences > Accounts and under the Account Information tab for the account preferences at the SMTP server selection, select the Server Settings button below.

Select Password at Authentication and enter your entire email address in the User Name field. Enter the account's password in the password field - the same password used to check the incoming mail server for new messages.

Select OK to save the changed settings.

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Answer 5

Jun 27, 2007 3:05 PM in response to Allan Sampson

Allan,

Thanks for your reply. The already tried the pass word thingy and it didn't work.
I called Embarq and told them to drop me. I'm having Road Runner installed friday.

David

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Answer 6

Aug 25, 2007 3:55 PM in response to Allan Sampson

Hi Thanks for the tips with the Embarq trouble. Just to pass on a word of success on the proper setting with these guys. The Incoming Mail Server: pop.embarqmail.com The User Name will be your email address, don't drop the @embarqmail.com it won't work without it. Enter your password for the incoming server. The outgoing will be smtp.embarqmail.com:email address. It kind of looks goofy but it just like the incoming, but swap the pop for SMTP. My server port is still set at 25 and you'll need to add the password here as well. I sent a test email yesterday. I could view it on the webmail, but had no success on Mail 2.1, until today. Thanks for the info being posted. This is not a typical setup for an account on Mail. They kept on telling me the user name was everything before the @ when in fact it's your whole email address.

Hope this helps.

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