iphone not recognized by itunes.

Hi eeniege,

Don't neccessarily quote me on this one, but I'm pretty sure that you can do this with an iPod (with syncing and charging at a slower speed), but you can't do this with an iPhone very successfully.

Some folks have said that they were able to activate and sync their iPhone through USB 1.1 port, but it didn't sync very fast, or maybe a "timeout" error occured.

So, while it might not be "incompatible", you might run into enough little connection issues for it to be comsidered that way.


-Kylene

I have run into the same issue and Apples help on the website is basically useless.

I'm getting the phone showing up in "about this computer" and if I load up iPhoto, but iTunes only recognized the phone the FIRST time I plugged it in and activated it. After that I've not been able to get it to show up.

Anyone have any other solutions or even REASONS this might be happening? I've had this problem with my iPod on a Windows box, but not being able to get the phone to show up at ALL on a Macbook pro is almost inexcuseable.

I have the same problem on my G5 ... I updated to Tiger, and used Software Update to update to 10.4.10, I have the latest version of iTunes, but it still doesn't work.

It does work with my wife's (intel) laptop, so maybe the difference is USB?

I looked at my system profiler in the G5 (under about this mac > more info) but I couldn't tell if it has USB 2.0 or not... I looked up the laptop info too, and the USB info looked the same, so I'm confused:

How can I tell if the G5 has USB 2.0 or not?

I found the tech specs for my G5 and it does have USB 2.0 built in.

So I have the correct OS, I have the correct version of iTunes, I have USB 2.0, and iTunes still does not recognize my iPhone... ***?

By the way, thanks to other posts on this board, I was able to stop iPhoto from opening every time the phone is connected, so that's a plus, but I need to sync with my !@#$ G5! Help!

How 'bout this one... any luck?

OK well if anyone is interested, we've found a solution. There's a corrupt preference somewhere, basically the phone tech had me go into my finder>library>preferences and remove the whole preferences folder and put it on the desktop. Log out of the user account and log back in.

OSX creates a new set of preferences and then you can drag and drop the old preferences into the newly created folder and the iPhone will appear in iTunes. You'll have to reset all your preferences and then re-create your dock. But this was a minor inconvenience.

Hope this helps someone!

Same issue here. It's an older iBook but it has USB 2.0 and 10.4.10 along with iTunes 7.3. I can find the phone in iPhoto and in the System Profiler but not on iTunes. I can't even get my phone activated! This is really frustrating!!! When I connect the phone I get a quick chirp but no iTunes. I've tried the above fix regarding the Prefs folder to no avail. Anyone else have any ideas???

Not that this will really help the Mac people, but I had this same issue on XP. After spending about 2 hours on the phone with Apple, it turns out the problem was the Apple Mobile Device service was not running. So Windows did the next best thing it could and detected my phone as a camera. To fix it, the support guy had me remove all of the iTunes components from the system. Before I had just uninstalled iTunes and that wasn't enough. I uninstalled iTunes, Apple Mobile Device Service, Apple Update and Quicktime. I then checked the directories to make sure all of the files were really removed. Then I downloaded the latest copy of iTunes (which I already had but wanted to humor the support guy 🙂 ). Once I reinstalled then, it found my phone and it syncs away.

I hope this helps.

Corrupt Preferences

Thetrimdj said:

...There's a corrupt preference somewhere,
basically the phone tech had me go into my
finder>library>preferences and remove the whole
preferences folder...

If you don't want to trash ALL of your preferences and have to recreate them all, you can use a program called Preferential Treatment.

http://www.versiontracker.com/dyn/moreinfo/macosx/22790

PowerMac G5/2x2 Mac OS X (10.4.10)

PowerMac G5/2x2 Mac OS X (10.4.10)

PowerMac G5/2x2 Mac OS X (10.4.10)

Have the same problem...sometimes it works; then not sure it synchs everything I asked it too. Then other times it does recognize in iTunes but always does in iPhoto...I have USB 1.0...may have to go to iBook...

Can I change the machine I synch iPhone to? Have to be certain G-4 is synched to MacBook before I do iPhone each time...

Bob

I had this happen and apple told me to bring the phone back to at&t. they wouldn't go near it, I told them I wanted another one as this i-phone was defective, they told me they were not allowed to do exchanges, I then told them I wanted my money back and they said they would charge a 10% restocking fee - ********! Sorry had to vent.

Here is how I fixed it no thanks to AT&T. On top of your phone is a sim card slot next to the left of the off switch. You will see a round hole between the sim slot and the headphone entry. unbend a paperclip and stick it in this hole and push until the sim card pops out, then reset it, push it back in the slot and re-synch with the usb cord that your i-phone came with - not an older i-pod usb cable. This is what Apple support directed me to do and it worked- maybe it will help you.

I have the same problem and the unplug, plug x 4 or 5 seems to work. I don't understand why iphoto recognizes it and itunes doesn't.... If anyone figures this out, I'll be interested. My current solution is awkward at best.

I have experienced the same problem. iPhoto opens, but iTunes does not. After several unplug-replug attempts to no avail, I shut down and restarted my Mac and that worked. I don't know why though.

I'm haveing a different problem, I plug it in, and it says it can't establish a secure internet connection. Any thoughts?

My laptop has the newest system and my USB's are cool.....I have been plugging and unplugging, shutting down and starting again, switching USB's, and downloading iTunes over and over and sometimes they ALL work...I guess this is one bug that Apple will have to address in one of the updates. Downloading iTunes is the easiest and the surest for me...it's just a pain, in the you know where, to do it when syncing fails....