Software required not installed with iTunes 7.3.0.54

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Software required not installed with iTunes 7.3.0.54

I've updated to iTunes 7.3.0.54 but when I connect the iPhone I get a message that says, "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." I uninstalled iTunes carefully following the procedure in http://docs.info.apple.com/article.html?artnum=93698, but when I reinstall iTunes 7.3.0.54 I get the same message about required software not being installed. Now what?

Dell Windows XP Pro

Posted on Jun 29, 2007 9:13 PM

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Answer 1

b noir

Level 9

72,324 points

Jun 29, 2007 10:50 PM in response to Honcho345

Okay. Let's try that complete uninstall tactic again, but we'll also supplement it by uninstalling "Apple Mobile Device Support" via your Add/Remove.

(Thinking here that if there's a damaged program file there, it might be interfering with the reinstalls of iTunes/QuickTime.)

Now try another iTunes install. If it goes through properly, and iTunes is launching fine, do you still get that message when you plug in the iPhone?

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Answer 2

Blargo!

Level 1

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Jun 30, 2007 4:12 AM in response to Honcho345

See this thread for the same issue:
http://discussions.apple.com/thread.jspa?messageID=4818916

Let's hope you aren't running 64-bit and its something else! 😟

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Answer 3

Honcho345 Author

Level 1

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Jun 30, 2007 10:08 AM in response to b noir

I'm using the 32 bit version of Windows XP Pro. We bought two iPhones. I was able to activate my wife's phone on her workstation which is identical to mine. The whole process took about six minutes. I then tried activating my iPhone on my laptop computer which is also running the 32 bit version of XP Pro. Again activation took place in less than six minutes.

I tried the complete removal process on my workstation as per artnum=93698 plus the suggestions made by b noir. Still no joy. However, one thing I don't understand is when I reinstall iTunes, it still has the playlists and configuration settings from the previous install. I can't figure out where it is getting these settings after a complete uninstall including a manual deletion of any residual directories.

I am left with a working iPhone, but one which I can not sync with iTunes, Outlook, Internet favorites, etc., etc.

Dell Windows XP Pro

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