Previous 1 2 3 4 5 6 Next 86 Replies Latest reply: Jul 2, 2007 12:12 AM by Tim Liszt Go to original post
  • nycgraphiste Level 1 Level 1 (15 points)
    Hey Nightshift,

    I don't think Apple is to blame here, maybe only for pairing with AT&T in the first place.

    It's definitely AT&T's fault for poor preparation.

    Just try again tomorrow (Monday) since it's a business day and most likely you'll be able to activate your phone.

    You're going to love the new toy when you finally activate it.
  • UTF Level 1 Level 1 (5 points)
    For those who can access the Wall Street Journal, here's some info....
  • cortiz7 Level 1 Level 1 (0 points)
    i have been waiting 33 hrs now. it seems i am getting the run around. i have called everyone!!! atleast it is a nice looking paper weight
  • J. ConRRad Level 1 Level 1 (15 points)
    I've had it! The iBrick is back in it's box and
    tomorrow will be going back to the Apple Store. I
    called them and told them I was fed up with waiting 3
    days for activation and bringing it back, they told
    me they would take it back without charging my a
    restocking fee. The iPhone experience has left me
    disgusted with Apple and I vow I will never buy
    another product from them again.


    Please help me to understand this, because this fascinating dynamic comes up OVER and OVER. It's NOT Rational. I don't mean any disrespect. I am fascinated that you would quit. You see, the Exact Same facts are true today as were true on Thursday; the Same Reasons to buy the phone exist, it's the same great gadget, yet you decided THEN to purchase and but now you've QUIT before you got started? YOU COULD HAVE EASILY AVOIDED THIS.

    nightshift, you made the choice to pursue this over the weekend. WHY DID YOU? WHY didn't you put it off until Monday/Tuesday? You know it will be fixed by then! It's as though you WANT to have a reason for quitting; as though you want justification for being. It's very likely that YOU CONTRIBUTED to just how frustrating the process was for you. You are 100% responsible for the situation, because you had FREE CHOICE. MANY people decided to put down their phones for the weekend and wait while this gets fixed. For them: NO FRUSTRATION! You could have CHOSEN to let this thing SETTLE, but you DECIDED - YOU CHOSE - to pursue it at it's MOST VOLATILE, when there was the MOST LIKELYHOOD that your own personal frustration would result.

    You posted your remarks, so I take that as your willingness to listen as well. I really don't intend any disrespect - but I will be blunt and honest (which may sound disrespectful, but it is NOT.) nightshift: It is completely disingenuous for you to blame the company 100% when you REALLY did not give them a chance. As far as the Frustration goes: Truthfully, did you contribute to making the process worse by being OVER TENACIOUS? Were you overly tenacious? What is the TRUE Reason you did not step back, take a breath and simply wait a day? If you had Hung up the Phone and just WAITED (perhaps while enjoying the weekend) you know what would have happened, don't you? What was the DEMONSTRABLE NEED for you to GET THIS DONE THIS WEEKEND?

    Disgusted with Apple? Respectfully, nightshift, you never gave them even the smallest chance - How can you be disgusted with them? Simple Truth: you were unlucky enough to be one of the .01% of users who had serious activation problems. It's as if you VOWED Never to Fly again because of a problem with an airline.

    Respectfully, nightshift, YOU CHOSE to stay on hold and you CHOSE to pursue this as if you had an ABSOLUTE NEED to get this thing activated IMMEDIATELY. I cannot imagine any situation where you would TRULY REQUIRE immediate activation. AND if you DID have such a need, you would be irrisponsible for NOT FORESEEING that this would happen. It's a MAJOR LAUNCH of TECHNOLOGY! OF COURSE there will be glitches. Bill Gates stood on CENTER STAGE introducing WINDOWS and there was a Glitch - it is Common Knowledge and 100% forseeable. You CHOSE to go ahead anyway.
  • nightshift Level 1 Level 1 (0 points)
    I know your right, when I think about the features it has to offer it makes me want to endure the days of no customer support from AT&T. I really wish Apple didn't use AT&T it's like building a luxury car with a lawn mower engine in it.
  • cortiz7 Level 1 Level 1 (0 points)
    Call 1-877-800-3701 the check order number and the had it connected with in 5 minutes of initiating the conversation. you will have to wait about an hour before someone answers but it is worth the wait
  • nycgraphiste Level 1 Level 1 (15 points)
    Well, what's done is done. Besides, they must have had a good reason to use AT&T. We don't know everything.

    Though as I said before, it is bad that AT&T guys didn't really do their homework and for that reason they should offer free first month coverage to those who had to endure hours and hours of no-service.

    Hope it all works out for you.

    P.S. btw, it says you are using Mac OS X 10.3.3. Is that true? Because you need Mac OS X 10.4.10 to be able to activate the phone.
  • CaptainV45 Level 1 Level 1 (5 points)
    they cant help now, the system is down for scheduled upgrades. That is what the told me after being on hold for an hour and a half.
  • cortiz7 Level 1 Level 1 (0 points)
  • lowbrass Level 1 Level 1 (0 points)
    if you are porting your number call 888-898-7685 if you are getting a new att number call 877-800-3701
  • joedata Level 1 Level 1 (0 points)
    Yeah, the fudgers at Apple lied to me too about my activation, but AT&T straightened it out.
  • Tim Liszt Level 1 Level 1 (5 points)
    Personally I think that the issues with AT&T and this entire activation process (which is 'hellish') could backfire on Apple and tarnish their reputation.

    This has NOT been a good experience!

    I waited 22 hours, and iTunes still said it will take longer for the activation and an email would be sent to inform me when completed.

    So, I waited for 6 hours in line to get the phone, but can't use it because of the problems with activation.

    Finally gave up, went back to the AT&T store and they replaced my SIM card. Then I started the activation process from scratch and DID NOT request a port of my existing (Verizon) mobile number. I was assigned a NEW AT&T number, and activation took about 4 minutes. Then I CALLED INTO AT&T to get my old number from Verizon ported over.

    Was told '2-3 hours,' but am still waiting 12 hours later, and still do not have the phone number transfered over.

    NEW iPhone   Mac OS X (10.4.10)  
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