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Music stops playing while browsing web

I've now seen this issue happen twice on my iPhone this morning - I'm listening to an album (Daughtry) and browsing the web (the Motley Fool) at the same time. Suddenly, the iPhone stops playing the music after about 10 minutes - in the middle of a song. I'm not sure if there is a setting somewhere that I'm unaware of, or if this is a bug. Both times seem to have close to when I single tapped on the screen while in Safari - but did not hit a link. Anyone else see anything similar?

Best Regards,

Jeff

iPhone 8GB Mac OS X (10.4)

Posted on Jun 30, 2007 4:56 AM

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Posted on Jul 1, 2007 9:36 AM

This happened to me once, then without restoring or resetting it worked fine. Safari kept working ok, but when I switched to the iPod app, it had "reset", so it's probably what actually "crashed" with this bug.

It is a difficult one to pinpoint, but it does happen. The good thing is iTunes sends crash info, I ask that everyone allows it to do this, it's what Apple most needs right now, to know which are the top issues and be able to fix them. Sync often...

cheers, va
124 replies

Oct 22, 2007 4:40 PM in response to Dan-in-Virginia

I think that's sensible, Dan.

While it should work properly, the truth is the iPhone is better at one task at a time. I don't use it for playing music because a Nano does it better (in a lot of ways) but I do use it to play movies (which it does very well). To me when I'm waiting this is a better use of it than to try and surf and listen to music as well.

Plus the iPhone isn't good at being jostled and hates sweat/water -- not a workout solution the way the Nano is. All in all I don't see it as being a Nano replacement but more of a video iPod replacement.

Oct 22, 2007 5:52 PM in response to Jeff Milton

This bug happens regularly to me as well. My understanding from Apple is the the phone is actually resetting (ie, crashing). Its not just when doing ipod and web - it can potentially happen when switching between any two applications, or just when jumping around in the web browser alone. It will require a patch to fix (I have no idea what the underlying problem is), and I've not heard anything from Apple as to when it will be available.

Nov 4, 2007 3:46 PM in response to Jeff Milton

I have have been having the same problem (music cutting out while using using safari--both on Edge and wifi). I took the first iPhone I bought back to Apple for a replacement and the replacement has the exact same problem. Moreover, when I met with Mac's "geniuses" (gimmie a break) they essentially said "well, that's just part of owning and iPhone," as if such a bug should be acceptable. I cannot believe that Apple has allowed iPhones to ship with this problem. Extremely disappointing. So much for Apple's quality control/quality assurance. I wish I had simply returned it instead of getting a replacement. At this point, I wish I had purchased a different phone from a different company.

Nov 29, 2007 10:31 AM in response to unobob

I've owned my iPhone for almost two months now and I consistently experience this problem even after updating to 1.1.3 a week or two ago. I've tried resetting the phone,turning it off and back on, reseting and erasing, and yesterday erasing and restoring settings from iTunes. It doesn't appear that anything fixes this problem.

I've thought about bringing going to an Apple store to exchange my iPhone, but from what I'm reading it doesn't sound like it would do any good. Perhaps I'll look into returning it.....

Nov 29, 2007 9:22 PM in response to Jeff Milton

8 GB iphone.

my music keeps crashing regardless of whether i'm using another application or not. i set my music to shuffle, press the top button and put it in my pocket. i'm lucky if it gets through 2 songs before crashing. this didn't always happen, but it's gotten more frequent every day. i first noticed this issue with videos, although most of the time i can watch a whole show with no problem.

i'm very disappointed to see this issue is five months old and still unresolved.

Nov 29, 2007 10:28 PM in response to Jeff Milton

Well it seems this problem is pretty much widespread. Just for thought.. I NEVER had this issue before updating to 1.0.2 and above. I didn't update for a long time either, because of seeing all of the issues others were having with updates. With the original software version, the iPod never crashed once. I definitely have this problem now, and it is only when surfing safari. I know I haven't changed my usage habits because I have used my iPhone extensively every day since June 29th. How can you put the thing down? ; ) So I feel like for me at least, the issue wasn't there until I installed the update.

In my opinion/experience, there has only been issue after issue with each update that has been released. The original version seems to have been the most solid of the software versions to me. I am sure they spent countless hours testing that software version to make it pretty solid. The updates however, seem to be making matters worse and I wonder if it's because they are throwing them together and releasing them without much time for testing which may be fixing a certain issue but causing other issues/bugs in other areas of the phone. Just a thought..

Like I said this is just my experience/opinion. Regardless.. I can't imagine life without my iPhone, it is definitely an amazing device and I wouldn't trade it for any other phone. I know they will eventually get this issue worked out as well as the others and the nice thing about it is that for the most part it's just a software update away.

Nov 30, 2007 10:06 PM in response to siriussphinx

This sounds like a software design problem, not something that you can fix by replacing your hardware. The problem seems to occur when the iPod app is playing and another app is taking up way too much CPU time doing something.

Here's me with my software engineer hat on: I suspect the iPod app is getting starved for time (because another app is hogging the CPU) and crashes because it isn't able to buffer up the next part of the song before the current part runs out.

I have observed that the Wi-Fi network stack in 1.1.2 is much worse than 1.0.2 when it comes to hogging the system. Try turning on the "Ask to join networks" option, and you'll notice horrendous lags each time you turn on the phone, sometimes to the point of freezing the GUI (yikes!). Network-bound apps like Mail and Safari too behave sluggishly when they get on the network, compared to 1.0.2.

If I had to bet on a root cause, it would be poor implementation of the recent changes to the network stack. It would be prudent for Apple's software team to fix it in the next release.

Music stops playing while browsing web

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