Cannot Backup Library - Unknown error occurred (261)

Hi well, I tried downloading itunes v7.2 again from the site that was suggested but I keep getting the messege " Safari cant open the file "itunesSetup-1.exe" because no available application can open it," I am tired of this. I just bought CD's to back up my itunes library and cant even burn them not make backups. And when I do try nothing shows up on the CD's ( they are still blank). When I try to make a back up, it wont work. and when I tried to make a burned copy I notices that the icon to burn it is not even hightlighted ( so I cant even click on it. This *****.

Hi I tried to do what you said and run the diagnostics. But I do not see the icon for it after I click on the help menu and it does not show up. what can I do? I am having the same problem as everyone else on this forum. please help. thanks

To everyone who cannot back up files after
downloading v7.3:

I removed the itunes and quicktime from my computer.
Then I went to:

http://filehippo.com/download_itunes/?2736

and download the v 7.2. Now I am able to backup all
my purchases. I received no help from apple except
telling me to call customer support for a fee. This
seems to have done the trick for me. I did not lose
any of my library either. Hope this helps some of
you.

This works perfectly!! Thank you so much for
posting it. This is what a forum should be all
about.

I did the same thing and it also works perfectly. HOWEVER, 7.3 was so intertwined in Vista Home Premium it took me longer to sort out the miss-location of the "quick start" icons, and various other screwy things than it did to delete 7.3 and reinstall 7.2! No wonder 7.3 doesn't work right on a backup. Its like an "octopus" in Windows Vista, which I absolutely hate. XP was pretty good, Vista is mucho crap! IMHO.

Thanks for posting this work around. I've posted it on several other of these backup topics that are around. This is the first time Apple Support has been a dismal failure with a technical issue. I spent a good 20 minutes on the phone and got two pitiful emails that apparently had NO idea what the problem really was. Must be the iPhone big brother stuff messing iTunes/windows etc. up!

kat sass

WHO CAN HELP ME?
I JUST CAN´T BACK UP SINCE I'VE INSTALLED THE LAST VERSION (7.3.1) OF ITUNES!
WHEN THE THE BURNING INITIATES, THE BLANK DISC IS EJECTED!
I ALLWAYS COULD BACK MY MUSICS UP AND NOW I'M RELUTANT TO BUY NEW MUSICS!
HEY, MR. APPLE!
WHAT'S HAPPENING?

I don't think you have to uninstall Quicktime. I simply uninstalled iTunes, rebooted, then installed 7.2.

If your copy of iTunes is not in the default folder (typically C:\Program Files\iTunes), remember where it is when installing the new one, just in case. To be honest, it looks like it totally wiped my copy, but the new install was fine. I think it keeps the settings under \Documents and Settings\username (or whatever MS calls it in various OS's).

In the future, when iTunes wants to upgrade, don't do an automatic upgrade. Download it from Apple, and save it in a separately named folder for each version (the downloads typically have the same name for all versions.) This way, you have an archive of versions you can fall back on without having to go digging through possibly hacked/virus-laden versions from 3rd party sites (I'm NOT saying there are any problems with the filehippo.com download, just a remote possibility.)

You can also manually run 'Apple Software Update' off of the Start menu and configure it to never check for updates. If you are extra paranoid, configure any program-control firewall to block it.

I also noticed, as of 7.3.1, there are now separate downloads for Win2K, and XP/Vista.

To everyone who cannot back up files after
downloading v7.3:

I removed the itunes and quicktime from my computer.
Then I went to:

http://filehippo.com/download_itunes/?2736

and download the v 7.2. Now I am able to backup all
my purchases. I received no help from apple except
telling me to call customer support for a fee. This
seems to have done the trick for me. I did not lose
any of my library either. Hope this helps some of you.

You do not have to uninstall Quick time, just version 7.3 from the add/remove program area under the control panel.

It is not a perfect solution but my computer is working perfectly now using version 7.2. Until they fix the problem, this definately works just fine. I did not lose any music or playlists. My computer is exactly as it was before I download the new version. Thanks for the tip. I now have a perfect backup of all my music.

iTunes 7.2 at the suggested site doesn't seem to be available any longer.

If you wish to e-mail me at linyjeffr@aol.com I will be more than happy to share the procedure I followed. So far over 30 other users are back in business.

It is against Apple policy to post a link to a site that they do not have control over. However, I can help you individually as one member to another.

Jeff

Hi,
Ive Got the problem too-

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Dimension 8400
iTunes 7.3.1.3
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is an administrator.

Video Display Information:

RADEON X850 XT Platinum Edition
RADEON X850 XT Platinum Edition Secondary

Connected Device Information:

Disk drive, WDC WD2500JD-75HBB0, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, SONY CD-RW CRX216E, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, _NEC DVD+-RW ND-3530A, Bus Type ATA, Bus Address [1,0]

If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: SONY CD-RW CRX216E, Rev PD03
Drive is empty.

E: _NEC DVD+-RW ND-3530A, Rev 103C
Audio CD in drive.
Found 14 songs on CD, playing time 58:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:38:02
Track 3, start time 11:28:55
Track 4, start time 16:25:35
Track 5, start time 19:43:35
Track 6, start time 22:35:60
Track 7, start time 26:11:55
Track 8, start time 30:11:55
Track 9, start time 34:14:07
Track 10, start time 37:33:30
Track 11, start time 42:35:45
Track 12, start time 46:09:00
Track 13, start time 50:08:57
Track 14, start time 54:30:40
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.


The last failed data CD or DVD burn had error code 261(0x00000105). It happened on drive E: _NEC DVD+-RW ND-3530A on CDR media at speed 0X.


Dell D 8400 Windows XP

I recently tried to backup up my songs after installing iTunes v7.3 and have run up against the same problem contained in this thread but instead of Unknown error 261, I get Unknown error 1951. The symptoms are the same, the backup routine kicks out the CD each attempt. I'd like to go back to v7.2 if I could find it. Any other sources out there for v7.2?
Diagnostics below....tx, Mike

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4550
iTunes 7.3.1.3
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: Pfc (2.5.0.201), Cdr4_xp (5.3.5.10),
UpperFilters: cdralw2k (5.3.5.10), pwd_2k (5.3.5.10), GEARAspiWDM (2.0.6.1),

Current user is an administrator.

Video Display Information:

NVIDIA GeForce4 MX 420

Connected Device Information:

Disk drive, ST3120023A, Bus Type ATA, Bus Address [1,0]
Disk drive, ST360015A, Bus Type ATA, Bus Address [0,0]
Disk drive, Generic STORAGE DEVICE USB Device, Bus Type USB
CD-ROM Drive, Lite-On LTN486S 48x Max, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, _NEC DVD+RW ND-1100A, Bus Type ATA, Bus Address [1,0]

If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: Lite-On LTN486S 48x Max, Rev YDS4
Drive is empty.

E: _NEC DVD+RW ND-1100A, Rev 10GE
Audio CD in drive.
Found 11 songs on CD, playing time 42:52 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:32:07
Track 3, start time 06:25:22
Track 4, start time 10:03:45
Track 5, start time 13:58:58
Track 6, start time 19:18:35
Track 7, start time 23:10:72
Track 8, start time 27:31:40
Track 9, start time 30:58:52
Track 10, start time 33:42:15
Track 11, start time 38:29:49
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16.
The drive CDRW speeds are: 4 8 16 0.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.


The last failed data CD or DVD burn had error code 1951(0x0000079f). It happened on drive E: _NEC DVD+RW ND-1100A on CDR media at speed 0X.

The 7.2 download from filehippo.com does work, but you may have to click on one of the other versions on the box on the right side, then go back to 7.2. You can even try starting a download of an older version, cancelling that, then going back to 7.2 and trying again.

As a further note, since the downloads all tend to have the same name (iTunesSetup.exe), it can be hard to tell versions apart. Here is one way to figure out which is which:
Right-click the .EXE file in Explorer and choose 'Properties'.
Click on the 'Version' tab.
Look at the 'File version:' entry at the top.
The 7.2 version should say 7.2.0.34

I'm most familiar with Win2K, but XP and Vista should be similar if not identical.

I can't backup my music on iTunes either...
I can however burn in RecordNow.


Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
HP Pavilion 061 PJ516AA-ABA a700n
iTunes 7.3.1.3
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), iomdisk (5.0.1636.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is an administrator.

Video Display Information:

VIA/S3G UniChrome IGP

Connected Device Information:

Disk drive, ST380011A, Bus Type ATA, Bus Address [0,0]
Disk drive, Generic STORAGE DEVICE USB Device, Bus Type USB
Disk drive, Generic USB CF Reader USB Device, Bus Type USB
Disk drive, Generic USB MS Reader USB Device, Bus Type USB
Disk drive, Generic USB SD Reader USB Device, Bus Type USB
Disk drive, Generic USB SM Reader USB Device, Bus Type USB
CD-ROM Drive, SAMSUNG CDRW/DVD SM-352F, Bus Type ATA, Bus Address [0,0]

If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

E: SAMSUNG CDRW/DVD SM-352F, Rev T903
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.


The last failed data CD or DVD burn had error code 261(0x00000105). It happened on drive E: SAMSUNG CDRW/DVD SM-352F on CDR media at speed 0X.