ATTENTION PORTERS ! I fixed the issue, activated in 5 minutes!

Question

Level 1

30 points

ATTENTION PORTERS ! I fixed the issue, activated in 5 minutes!

Ok , so here goes :

17 Hours into this, I have been unable to port my Verizon Phone Number to the iPhone.

I called customer service, you know, the 877.800.3701 number.

Now, let me first say this - if you get hung up on, at&t is aware of this, it's a glitch apparently. I kept calling and got someone within 30 seconds of holding. He said there were 0 people in queue, and they keep getting dropped calls.

Anyways, the solution. If you are porting, CANCEL it over the phone. AT&T will reverse, and you will get an email immediately cancelling the activation.

Reactivate, but do a NEW line of service, do NOT port. At&t states that you can port after the madness dies down. I ran through the ropes, my phone is now activated with a different number, for now. I have my old number forwarded, so calls will route to the iPhone.

Also, I am already receiving calls on the iPhone, it took about 7 minutes total...

GOOD LUCK!

Macbook, Mac OS X (10.4.6)

Posted on Jun 30, 2007 9:55 AM

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Answer 1

UTF

Level 1

5 points

Jun 30, 2007 10:05 AM in response to anthonymac

This is what I did. I called first thing Saturday morning with a copy of my Verizon bill in hand. An extremely nice and helpful AT&T lady had my Verizon number ported over for outgoing calls within 5 minutes and for incoming calls within an hour. (She said it was her easiest one, but that things are getting faster and faster).

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Answer 2

Jim Wick

Level 3

725 points

Jun 30, 2007 10:06 AM in response to anthonymac

Good advice. You can port at any time.

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Answer 3

anthonymac Author

Level 1

30 points

Jun 30, 2007 11:40 AM in response to anthonymac

Bump. Sorry for the "bump" but I still see people complaining about porting, and this definitely is a quick fix so people can at least play with their phones and actually make calls!

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Answer 4

digislr

Level 1

15 points

Jun 30, 2007 11:43 AM in response to anthonymac

What about if I am 17 hours in and my Verizon # is already been turned off at my old phone and AT&T says it is already active for the Iphone? It is, but I have not received the email from Apple yet so it will not activate the Iphone. If I call my # it says the user has not set up teh voice mail yet. My line is there, its just an Apple/Itunes activate problem.

Ive called AT&T 3-4 times and they pretty much just say WAIT. 17 hours in and Im tired of waiting and I have no phone.

If I call to cancel the activation, would that screw up my port since it appears to have been ported already?

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Answer 5

anthonymac Author

Level 1

30 points

Jun 30, 2007 11:49 AM in response to anthonymac

Well, my Verizon phone number actually never ported....I called Verizon this morning to verify this, and customer service stated that they had not received a request to port. My Verizon phone was able to make and receive calls.

If you are in the middle of porting, you could always cancel, reactivate with a new line of service, and call Verizon to cancel the port. They would reinstate the account and you could cancel / port later?

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Answer 6

Jun 30, 2007 3:32 PM in response to anthonymac

After a frustrating day, I found this thread and ultimately got my iPhone activated. The problem was that I was trying to port my old number. After being bounced between ATT and Apple for a while, I got someone at ATT to cancel my initial activation/cancel the porting of my old number. She said "you're lucking, your porting hasn't gone very far so I can still cancel it," So, she cancelled the porting, I waited 5 minutes, then plugged the iPhone in again. I got the initial activation screen, did NOT select "tranfer existing phone number," and set up a new number. The phone was activated in about 2 minutes.

So, my advice is that if you're trying to port an existing number, call AT&T and cancel that immediately.

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Answer 7

Jun 30, 2007 3:37 PM in response to digislr

This solution might not work for you since you were a Verizon customer.

If you have a GSM phone, you can take out the SIM card on the iPhone with a paperclip. The SIM card is activated, but not the phone. So, I was able to use the new SIM card on my old phone. At least I have phone service.

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Answer 8

anthonymac Author

Level 1

30 points

Jun 30, 2007 3:54 PM in response to anthonymac

Glad to hear it worked out for ya Chip. I will go to the AT&T store in person to port my number when the chaos settles down. Enjoy the iPhone!

Now that I have mine up and running, I feel like the calm after a storm 🙂

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Answer 9

Jun 30, 2007 4:11 PM in response to anthonymac

I just tried this at 7:10 PM on Sat eve., 24 hours later...

Have fingers crossed, and will let you know if it worked for me.

Porting from Verizon (at least I was).

Dell Inspiron 9300 Windows XP Pro I-Phone

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Answer 10

Jun 30, 2007 4:36 PM in response to anthonymac

so wait u dont have to have AT&T service???

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Answer 11

Jun 30, 2007 4:38 PM in response to anthonymac

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

Now, this thing won't allow me to even re-enter the account info into ITUNES because I already have done it once.

Meanwhile, ATT is clueless, the **** I was waiting for for 24 hours has been cancelled.

jeeez, **** advice.

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Answer 12

anthonymac Author

Level 1

30 points

Jun 30, 2007 4:38 PM in response to Said Jawad

huh? Of course you have to have AT&T service.

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Answer 13

anthonymac Author

Level 1

30 points

Jun 30, 2007 4:39 PM in response to DiMisa1977

Did you receive an email that your account was de-activated? I did immediately. Have you restarted itunes?

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Answer 14

Jun 30, 2007 4:45 PM in response to anthonymac

yes, i got the email. See below:

Your iPhone activation has been canceled.

If you believe you have received this message in error, please return to iTunes and resubmit your activation.

THEN, when i go to itunes, it brings me to the same same same screen saying "your account needs more time"

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Answer 15

Heymike

Level 1

65 points

Jun 30, 2007 4:48 PM in response to anthonymac

http://www.appleinsider.com/articles/07/06/30/howto_port_ineligible_mobile_numbers_to_att_andiphone.html

Intel iMac Mac OS X (10.4.9)

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