DLINK

Question

Level 1

10 points

DLINK

D-Link custom web pages for login, etc. do not work on the iPhone, nor any Safari browser on any other platform.

So my Wifi doesn't work at work and I can't show off my shiny new IPhone's wifi features to my coworkers.

The really awful thing is DLink is actively breaking support for Safari. If they just ignored the request header that identifies the browser, it would work just fine, provided they haven't broken other HTTP / HTML standards in their quest for incompetence.

Apple should provide a place to override the setting, like Opera and Firefox have, to trick all the stupid 'This website only works on Internet Explorer 3.0 and higher' web sites written by morons.

See - http://support.dlink.com/faq/view.asp?prod_id=2716&Com=Yes&Question=safari

Did I mention that I hate D-Link?

Apple IPhone Other OS

Posted on Jul 6, 2007 10:02 AM

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Answer 1

Jul 6, 2007 10:20 AM in response to IHATEDLINK

Welcome to Apple Discussions.

DLink clears states that Safari—with Java 1.3.1 or later—is supported for interaction with their site and the services they offer through it.

Are you saying that you cannot use Safari on any platform to configure a DLink router or gateway through its web interface? Why not simply use Camino or Firefox under OS X? I agree that programmers take shortcuts and their is seldom a reason not to support Safari, but you have a limited number of choices here, it seems:

• bang your head against the wall and accomplish little
• toss your substandard DLink consumer product for a real router or gateway
• download Camino or Firefox and configure your device

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Answer 2

IHATEDLINK Author

Level 1

10 points

Jul 6, 2007 10:33 AM in response to Michael Lafferty

- It's an iPhone so I can't use a different browser.
- I'm trying to log in to get on the Internet, I'm not trying to configure the router.
- It's not my router, it's at my work. Not that it matters, but it's not a consumer product, it's meant for wireless hotspots. It's still a piece.

Thanks for trying to help.

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Answer 3

Jul 6, 2007 11:41 AM in response to IHATEDLINK

That didn't seem clear from your original post.

There should be no reason that you cannot access the internet using your iPhone through a DLink access point. What you are saying suggest that your iPhone is not properly configured to do so through that network device, possibly because of connection issues involving its security settings or access to the DNS values required to browse.

At first glance, this would seem like a WiFi configuration issue specific to your iPhone and this selected network on it, and not a problem with the DLink device itself. Isn't there someone at your workplace who is responsible for configuring this access point who could work with you to isolate or identify the problem?

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Answer 4

IHATEDLINK Author

Level 1

10 points

Jul 6, 2007 12:13 PM in response to Michael Lafferty

Read the link I posted in my original post:
http://support.dlink.com/faq/view.asp?prod_id=2716&Com=Yes&Question=safari

The iPhone is configured properly, it is a D-Link issue, and I hate D-Link.

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Answer 5

IHATEDLINK Author

Level 1

10 points

Jul 17, 2007 2:20 PM in response to IHATEDLINK

Below is the less than helpful response I received from D-Link. My interpretation of their "Email Confidentiality Statement" allows me to post it here, as I am the intended recipient.

Dear Xxxxxxx Xxxxx,

Your Case ID is DLK398732949.

[Critical: Please do not change the subject line of your email when you reply. Leaving the subject line as it is will allow us to review your complete history and help us to better serve you.]

Date of Reply: 7/17/2007
Products: DSA-3100_revB
Operating System: Mac OS 10.4

Unfortunately, Safari is not a supported web broswer.

I apologize for any inconvenience.

Thank you.

Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465.

For D-Link's preferred Home Networking application please try http://www.networkmagic.com/nmlp/dlinksupport.php from Pure Networks. It simplifies Microsoft Networking and may allow you to trouble shoot your network on your own.

Thank you for networking with D-Link.

Sincerely,
Ly Seang
D-Link Technical Support

============Begin of Original Message============ As described here:
http://support.dlink.com/faq/view.asp?prod_id=2716&Com=Yes&Question=safari

The D-Link custom web page doesn't work with Safari. Please fix this so I can use my iPhone with it.
============End of Original Message============

--------------- Internet Email Confidentiality Statement ------------------- Information contained in this e-mail message is intended only for the use of the individual to whom it is addressed and is private and confidential. If you are not the intended recipient, or the employee or agent responsible for delivering this message to the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please kindly destroy it and notify the sender immediately by reply e-mail. Thank you for your cooperation.
----------------- D-Link - Building Networks for People ----------------

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Answer 6

IHATEDLINK Author

Level 1

10 points

Sep 28, 2007 1:07 PM in response to IHATEDLINK

iPhone software update 1.1.1 somehow tricks the DLink router into working. I thought it might as last week someone had an iPod Touch at work that connected to the DLink.
I am not sure how, as the userAgent string hasn't changed much.

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Answer 7

Sep 28, 2007 1:47 PM in response to IHATEDLINK

As I write, my iphone is using a DLink RA with Safari. The problem seems to stem from settings at your work.

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Answer 8

IHATEDLINK Author

Level 1

10 points

Sep 28, 2007 3:40 PM in response to Victoria Carpenter

1. Its a specific model D-Link wireless router, with a web-based authentication page.
2. D-Link has confirmed that it only supports IE and Firefox, and not Safari, and I posted the message from them in this discussion.
3. Apple (not D-Link) appears to have fixed the issue with the 1.1.1 software release (the iPod touch also works).
4. Safari on a brand new Macbook doesn't connect to it.
5. You are using either the 1.1.1 software update, a different model D-Link router, or both.

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