Mail cache corrupted--how do I recover?

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Mail cache corrupted--how do I recover?

I have mail syncing between my iPhone and three email accounts: One Exchange server (with IMAP enabled), one pure IMAP server, and .Mac. Unfortunately, the cached information from Exchange and the IMAP server have become corrupt on the iPhone. For example, when I look at the inbox on the Exchange server, the first seven messages all have the same body. The first few messages in the inbox on the IMAP server all have that same body, too--the one from the message on the Exchange server!

The accounts themselves show no sign of corruption. I can access either account through Entourage or Mail and it looks fine.

I tried resetting the iPhone, but that didn't help. Then I tried deleting the IMAP account and adding it again, but the corruption persists. Any ideas on how I can recover?

Mac Book Pro, Mac OS X (10.4.10)

Posted on Jul 6, 2007 10:40 PM

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Answer 1

dlugo

Level 1

15 points

Jul 7, 2007 8:44 AM in response to Cricket Liu

I'm afraid a restore via iTunes is your only remaining option. :-/

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Answer 2

Cricket Liu Author

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Jul 8, 2007 12:01 AM in response to Cricket Liu

Here's an update: I didn't do a restore via iTunes, but I did delete two of the accounts from the iPhone (the pure IMAP account and the .Mac account). Then I deleted and re-added the Exchange account. Thus far, the problem hasn't recurred, which makes me think the corruption is caused by or related to checking mail for multiple accounts.

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Answer 3

Cricket Liu Author

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Jul 13, 2007 6:07 PM in response to Cricket Liu

Another update: Since winnowing down my email configuration to just my Exchange account, the problem hasn't recurred. So I expect this is a problem with using multiple email accounts.

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