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Level 1

0 points

ITunes 7.3.1 STILL not resolving Itunes freeze-up

When I installed 7.3 the other day, every time I go into ITunes the application freezes up. I see all my songs in the grid, but I cannot click on anything nor navigate within the application. My only choice is to go to Task Manager and kill the application.

I saw that there was a 7.3.1 update out today, and I was excited thinking that this would resolve the problem. It didn't. I installed 7.3.1, rebooted, launched Itunes and had the exact same problem.

This was working just fine until 7.3, I'm looking for a resolution that will allow me to fix the application without having to uninstall, reinstall and then reselect all the songs I want selected for my ipod sync.

Here's my most recent report for the Vista problem log:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 7.3.1.3
Application Timestamp: 468d6b77
Hang Signature: 63ed
Hang Type: 2048
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Hang Signature 1: e7b01928fec149b071560a9a9a7bcbb3
Additional Hang Signature 2: 1991
Additional Hang Signature 3: 28ce7d130fcd1f170fca256fc024b617
Additional Hang Signature 4: 63ed
Additional Hang Signature 5: e7b01928fec149b071560a9a9a7bcbb3
Additional Hang Signature 6: 1991
Additional Hang Signature 7: 28ce7d130fcd1f170fca256fc024b617

Extra information about the problem
Bucket ID: 56471913

Dell Dimension 9100, Windows Vista

Posted on Jul 11, 2007 4:29 PM

21 replies

Charonne

Level 1

4 points

Jul 15, 2007 10:39 AM in response to rachel_134

how did you uninstall and reinstall without losing your music?

Simply go to the Windows Control Panel, and use the Add/Remove Programs to remove Itunes 7.3. Uninstallation process doesn't remove your music files, your itunes library or your itunes settings.
Use the link to filehippo, you can find elsewhere in this thread to download itunes 7.2. Install it. You will recover all your settings.

In my case, I retrieved all my library correctly. It works fine, as before. Expect 10 music files, that were not pointed correctly by the itunes library. I do not know why... Maybe they are the ones I've converted to Itunes Plus (MP3 without DRM). With itunes, it is easy to recreate the pointer correctly.

Asus A6J Windows XP

nayda

Level 1

0 points

Jul 16, 2007 7:10 AM in response to djoropallo

thanks for your response, I've removed the 7.3 and reinstall 7.2 couple of times, but same problem page freeze to quit iTunes I have to use the task manager help, hopeless 😟
If anybody knows another GOOD program to buy music let me know I want to left behind iTunes forever, Cheers

Roy B

Level 3

570 points

Jul 27, 2007 11:16 AM in response to greatnitz

greatnitz:

It looks like QuickTime is hanging up when trying to read C:\Documents and Settings\ALL USERS\Documents\MY VIDEOS\CHROMA_KEY.MPG. Can you email me<royb@apple.com> a copy of that file so I can try to reproduce the issue?

mcram

Level 1

0 points

Jul 27, 2007 11:22 AM in response to b noir

I am having the same problem. everytime I open iTunes it starts to uodate my library and stops about 3/4 of the way through and locks up. I have to use the windows task manager to close it. I have uninstalled the program and installed versions below 7.1 and they work fine but any version above 7.1 (which is what I need to sync to my AppleTV) all locj up at the same place.

greatnitz Author

Level 1

0 points

Aug 14, 2007 6:38 AM in response to Roy B

Roy,

I don't have that file. I don't even have that path; I don't see a 'All Users' folder for Vista.

greatnitz Author

Level 1

0 points

Aug 15, 2007 5:32 PM in response to greatnitz

Roy,

I followed your directions to search for CHROMA_KEY.MPG, but it doesn't find it at all.

ITunes 7.3.1 STILL not resolving Itunes freeze-up