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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
What's more discouraging is that i took it to the apple store and their solution was for me to send it in for a 3-day repair. Not what i expected to hear after only having it for less than 30 days....
iMac G5 20 Rev. B, PowerBook G4 1.5GHz Mac OS X (10.4.10)
iMac G5 20 Rev. B, PowerBook G3 Lombard 333mhz
issue by pressing the home key, and retry previous action.
working great when i went to bed, woke up and nada... not working at top of screen about 1/2 down from, top. all the way across the screen.
does anyone know if they will replace the item in the store, or do you have to ship off?
for a phone of this price and for the customer service standpoint, you should be able to walk into a store and within five minutes leave with a new one. it's not like the phone is a year old or even months.
apple please help. and keep the great ingenuity at work.
Mine's been in for 'repair' since Saturday...which according to AppleCare's rep today means I might see a new one by friday. The genius told me this was the most common problem they had seen. Just call Apple: 1-800-MY-iPHONE (1-800-694-7466).
Good Luck,
-j
Here's a very helpful "secret" that nobody else seemed to know about (even the Apple technician)... When you synchronize the iPhone, all information on the phone gets placed on your hard drive in a recovery file. So, when you receive your unit (or an alternate replacement unit) from the repair center, the first synchronization should restore the phone to the exact state it was in at the time of the synchronization. This includes settings and even little details like how far down in your notes had you scrolled. So, the replacement phone that I received became identical to how mine was. Had I known this, I probably wouldn't have struggled to manually type my notes from the iPhone screen onto another computer prior to shipping it off for repair.
Your experience may be different than mine, but I hope the above works for everyone out there as it did for me.
Something else I did was after synchronizing my phone, I then performed a Reset of the phone using iTunes which erased everything on the phone and returned it to the original factory settings. I did this just to avoid sending off a phone with confidential information on it. This didn't seem to interfere with the backup image of my phone already on my desktop computer.
I hope this helps. For my complete iPhone review, you can visit my website by going to my homepage and then clicking on Journal found under the Featured Destinations heading.
goto
www.rogerkenny.com/battlefleet
it is a battleship game ( i will admit fun to play ), but it zones off the screen into squares and this will let you see exactly where the screen is unresponsive. If it works through-out then it is a software based issue and another full restore may be in order
Part of touch screen failing