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Level 1

25 points

iPod shuffle will not sync with iTunes 7.3; "iPod sync failed"

My shuffle is acting weird lately. For example, when I plug in the iPod and try to add songs and/or sync the device, iTunes says, "iPod sync failed. Disconnect and reconnect, then try again." It's really annoying because I can't add any songs to it or change any settings. Please help me! I have tried almost everything to save my shuffle and have restored it about 6 times! 😟

eMac G4 Mac OS X (10.4.9)

Message was edited by: Robert Boyer

Posted on Jul 13, 2007 1:46 PM

Best reply

deggie

Level 10

167,177 points

Posted on Jul 14, 2007 12:53 PM

Have you tried a Disk Repair in the Disk Utility?

Also, you could have a damaged iPodDriver.kext file. You can replace it by doing an archive and install or use a 3rd party extractor and get it from your Install disk. Or copy it from a friends Mac.

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28 replies

deggie

Level 10

167,177 points

Jul 14, 2007 3:18 PM in response to Robert Boyer

It is MS-DOS File System (I checked on mine). Erase it with that setting then download and run the latest Reset utility on it.

Robert Boyer Author

Level 1

25 points

Jul 14, 2007 4:47 PM in response to deggie

You mean the iPod Reset Utility? I'll try doing that, but I have tried it before and it is really slow for some reason (maybe it's just my iPod). Thanks!

Robert Boyer Author

Level 1

25 points

Jul 15, 2007 6:42 AM in response to Robert Boyer

You mean the iPod Reset Utility? I'll try doing that,
but I have tried it before and it is really slow for
some reason (maybe it's just my iPod). Thanks!

OK. That didn't work. It erased and restored the iPod fine and iTunes didn't pop up any messages but when I tried to drag a song to the iPod shuffle in the Devices list, it showed a "Waiting for iPod" screen and told me that the iPod sync failed and that I needed to disconnect and reconnect the shuffle.

I tried to search for that iPodDriver.kext file on my computer but it didn't find anything, even when I searched for "kext". Should I take it into the Apple Store for a repair or is there something else I could do?

deggie

Level 10

167,177 points

Jul 15, 2007 9:07 AM in response to Robert Boyer

It should be in:

System > Library > Extensions > iPodDriver.kext

Should be 188k. Mine has a date of 3/26/05

If it is there, and looks alright, I'd take your iPod in for service.

Message was edited by: deggie

Robert Boyer Author

Level 1

25 points

Jul 15, 2007 11:27 AM in response to deggie

It should be in:

System > Library > Extensions > iPodDriver.kext

Should be 188k. Mine has a date of 3/26/05

If it is there, and looks alright, I'd take your iPod
in for service.

Message was edited by: deggie

Yeah, it's 188 KB from March 26, 2005. Are you sure I should take my iPod in for a checkup? My nearest Apple Store is pretty far away. Is there possibly anything else I could try?

Robert Boyer Author

Level 1

25 points

Jul 15, 2007 12:15 PM in response to Robert Boyer

It should be in:

System > Library > Extensions > iPodDriver.kext

Should be 188k. Mine has a date of 3/26/05

If it is there, and looks alright, I'd take your

iPod

in for service.

Message was edited by: deggie

Yeah, it's 188 KB from March 26, 2005. Are you sure I
should take my iPod in for a checkup? My nearest
Apple Store is pretty far away. Is there possibly
anything else I could try?

OK. This is extremely odd. I can't transfer music from the iTunes Store to my iPod, but I can transfer unprotected songs with no problem. Also, if I add an unprotected song to my shuffle and then a protected song, it works! I have to do it in that exact order, though. Some unprotected songs from CDs, etc... don't work. I think it has to do with the number of kbps (128). Is my shuffle OK now or should I still take it in for a repair?

deggie

Level 10

167,177 points

Jul 15, 2007 2:48 PM in response to Robert Boyer

Very strange. Have you tried removing iTunes and Quicktime and downloading and installing them again? You may also want to try rebuilding your library after that. If these steps don't work, take everything to the Apple Store.

Robert Boyer Author

Level 1

25 points

Jul 15, 2007 3:12 PM in response to deggie

Very strange. Have you tried removing iTunes and
Quicktime and downloading and installing them again?
You may also want to try rebuilding your library
after that. If these steps don't work, take
everything to the Apple Store.

Yes, I removed iTunes and QuickTime a couple days ago. How do you rebuild the library?

deggie

Level 10

167,177 points

Jul 15, 2007 3:14 PM in response to Robert Boyer

http://docs.info.apple.com/article.html?artnum=93313

Robert Boyer Author

Level 1

25 points

Jul 15, 2007 3:20 PM in response to deggie

http://docs.info.apple.com/article.html?artnum=93313

Thanks, if that doesn't work I think I'll take my iPod shuffle to the Apple Store for support. I will mark my question as answered since it gives lots of information about troubleshooting the iPod. Thank you so much for all of your help, it is much appreciated!

deggie

Level 10

167,177 points

Jul 15, 2007 7:46 PM in response to Robert Boyer

If this doesn't work, post back with what happens at the Apple Store. You can make your Genius Bar appointment online on the day you are going to take it in.

caporaso

Level 1

0 points

Aug 6, 2007 1:01 PM in response to Robert Boyer

Did you ever sort this out? I'm having the same issue by my iPod Shuffle, 2nd generation, and my 15" MBP. I actually had my iPod shuffle replaced at the Apple Store b/c of this issue, only to get home and have the same thing pop up with the replacement.

The weird part of this is that with both shuffles that I've had now, they worked for a little while, and then stopped syncing. I have iTunes 7.3 installed. The only other weird part is that my iTunes library lives on a different machine that I access through my home network.

Any suggestions? Thanks!

ptomsic

Level 1

0 points

Sep 8, 2007 8:11 AM in response to caporaso

i think there's a bug in itunes 7.3, and 7.4, b/c this didn't used to happen.
mine seems to work after i push the 'autosync' button again, even after it says it failed to sync and disconnect.

don't disconnect, and just push the sync button again, and it's fine

iPod shuffle will not sync with iTunes 7.3; "iPod sync failed"