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Question: Quicktime video stuttering

Hello,

I assumed this was a more widespread problem but maybe I'm misnaming it. I believe my new computer should be more than capable of playing back recorded video in Quicktime, but while the audio plays seamlessly, the video stops and stutters, sometimes catching up with the audio, sometimes not. What am I doing wrong? Do I need a better video card? I don't notice any performance limitations on anything else I'm running. Thanks so much for your suggestions!

Dell C521, Windows Vista, Athlon 4400+ 2 GB RAM NVidia

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Answer:
This is a well known problem with QuickTime and NVIDIA motherboards/SATA drivers. See the following link:

http://www.istartedsomething.com/20070712/quicktime-bug-nvidia-sata-vista/

The problem is that Apple and NVIDIA keep pointing the finger at each other, but nobody's doing anything about it. Someone needs to pull their head out, admit that their software doesn't work and do something about it. Right now it appears to everyone that nobody's doing anything. I've been fighting this problem on and off for months.

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Jul 13, 2007 3:03 PM in response to mwl001 In response to mwl001

I have the same problem. QT just came out with a new version today (which touted many bug fixes), and I had hoped it would solve those video playback problems with Vista. It's worse now!! Now iTunes actually shuts down when I try to play video, while before the video stuttered.

AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPod

Jul 13, 2007 3:03 PM

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Jul 13, 2007 3:05 PM in response to mwl001 In response to mwl001

I think I found it, my system stats page says it is running 32 bit, the processor is an AMD Athlon 64 X2 Dual Core 4400+ 2.3 GHz, nVidia GeForce 6150 LE.

Jul 13, 2007 3:05 PM

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Jul 13, 2007 6:06 PM in response to mwl001 In response to mwl001

I have a similar problem, but I was using iTunes and QT while trying to play TV shows. I have XP Home SP2 and on-board video output. Doesn't iTunes require a good graphics card to play any sort of video?

EDIT: Oh! Requirements are 2.0 Ghz processor for video playback. Never mind me....

Jul 13, 2007 6:06 PM

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Jul 13, 2007 10:08 PM in response to Marie Dockery In response to Marie Dockery

I have been having the same troubles, especially while trying to export mov files to iPhone. I have tried all the suggestions listed in this thread and the ONLY thing that has worked is using a 3rd party app to convert the mov file to iPhone using the H.2XX format. As long as it worked, I'm happy. But really Apple, I would expect this type of thing from M$, not you!!

Jul 13, 2007 10:08 PM

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Jul 13, 2007 10:26 PM in response to mwl001 In response to mwl001

I think I found it, my system stats page says it is running 32 bit, the processor is an AMD Athlon 64 X2 Dual Core 4400+ 2.3 GHz, nVidia GeForce 6150 LE.

🙂 Thank you kindly.

I cant give you a link to the overall Vista 32-bit page for your C521 (I can navigate there, but the link that appears in my browser for that page at Dell doesn't work when i post in into a thread here). But i can link you directly to some of the idividual updates being listed there.

Check to see if your Dimension C521 System BIOS is up to date.

Check to see if your nVidia GForce 6150 Driver is up to date.

If no joy there, try working through the other suggestions in the following document. (iTunes uses QuickTime for video playback, so the same basic troubleshooting procedures apply.)

Troubleshooting iTunes for Windows Vista video playback performance issues

Jul 13, 2007 10:26 PM

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Jul 14, 2007 12:29 PM in response to b noir In response to b noir

Thanks for all of your research. I checked with Dell, and they gave me what I believe to be the XP NVidia driver, instead of the Vista one you gave me! Also, should I be cautious with flashing the BIOS? I don't want to cause myself some major headaches over this, but if it's an easy thing then I'll go ahead with it.

If this helps, one of the video podcasts I subscribe to (The Onion) works fine. I have trouble especially with music videos that came off of iTunes. Make any sense?

Jul 14, 2007 12:29 PM

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Jul 14, 2007 8:58 PM in response to mwl001 In response to mwl001

I checked with Dell, and they gave me what I believe to be the XP NVidia driver, instead of the Vista one you gave me!

That's a bit disconcerting ... as far as i can tell the Vista 32-bit driver they are offering there for the 6150 card is different from their XP/2000 one.

Did they say why they thought you should install the XP/2000 one?

Jul 14, 2007 8:58 PM

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Jul 15, 2007 10:54 AM in response to mwl001 In response to mwl001

I have the same problems with poor video playback in some .mov files where I get a few seconds of playback at the beginning then is freezes or goes black while the sound and video scrollbar at the bottom continue on just fine.

Seems to be related to larger, higher quailty .mov files (ones claimed to be at "high def") as ones on websites etc now playback fine with the 7.2 update. I have had this issue back on XP Pro before upgrading to Vista x64 as well.

Jul 15, 2007 10:54 AM

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Jul 16, 2007 2:14 PM in response to b noir In response to b noir

I checked with Dell, and they gave me what I
believe to be the XP NVidia driver, instead of the
Vista one you gave me!


That's a bit disconcerting ... as far as i can tell
the Vista 32-bit driver they are offering there for
the 6150 card is different from their XP/2000 one.

Did they say why they thought you should install the
XP/2000 one?


No, they didn't say. I think they just assumed I have XP/2000 installed instead of confirming on a system built in 6/07 (???) I'll have to chat with them again to confirm.

Jul 16, 2007 2:14 PM

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Jul 16, 2007 5:33 PM in response to mwl001 In response to mwl001

This is a well known problem with QuickTime and NVIDIA motherboards/SATA drivers. See the following link:

http://www.istartedsomething.com/20070712/quicktime-bug-nvidia-sata-vista/

The problem is that Apple and NVIDIA keep pointing the finger at each other, but nobody's doing anything about it. Someone needs to pull their head out, admit that their software doesn't work and do something about it. Right now it appears to everyone that nobody's doing anything. I've been fighting this problem on and off for months.

Jul 16, 2007 5:33 PM

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Question: Quicktime video stuttering