Survey from AT&T

They may not go to everybody, if it is a survey it is probably a random sample and may be as few as 200 people.

I got one too. I completed it along with giving them my comments on both the positives and negatives I've noticed so far. Of course, that still doesn't mean that it isn't a "random sample" as you suggested.

I've been with Cingular/ATT for so many years I can't remember -- I've gotten e-mail survey's a couple times during those years.

I'm not sure what they actually do with that information, but whatever they do, it doesn't seem to make any difference in customer service, which has been horrible as long as I can remember.

I got one but I havent filled it out yet

I've been an AT&T Wireless subscriber for a short time only - since the end of April and I've had a couple of billing questions that ended up being a mistake I made by unknowingly selecting a couple of paid ringtone monthly services while browsing with my Razr 3xx acquired with my 2 year contract (what a difference browsing with the iPhone!). The customer service agent was very friendly and helpful and without any questions whatsoever, these items were credited from my bill and the monthly services cancelled.

The credit for both monthly services was included on my most recent statement but one of the monthly services was billed again. The customer service agent I spoke with yesterday was the same as the first - a credit was issued and she cancelled this one monthly service that didn't get cancelled last month for whatever reason.

My initial account setup and number porting from Verizon (which I did online) was straightforward and easy and the entire process was uneventful except for the activation process with my AT&T Wireless phone when received. This was quickly resolved after calling AT&T customer support.

After I purchased my iPhone on 6/29 from a local AT&T Wireless corporate store, the sales agent that handled my transaction called me later that night to make sure everything went OK with my activation process.

Long story short and although I understand this is relative depending on the problem and if said problem was resolved to a subscriber's satisfaction - which is the same for any cellular provider, my entire experience with AT&T Wireless thus far has been nothing but top notch.