AT&T Activation server down

As with any other system upgrades, their are bound to be "kinks" afterwards, that is why we as employees notify management and IT is contacted to fix the issue.

I've been reading the email string in this discussion and after hearing that it may be ANOTHER 24 hours until I can activate my phone I don't think AT&T has much of a leg to stand on here. They should have anticipated the increase in activations since Apple has been touting the "revolutionary" iPhone for a long time. I guess I am spending my day trying to get this phone activated since that is their best advice ("keep trying")???

If I were Steve Jobs I would say this "collaboration" is off to a pretty bad start.

MacBook Mac OS X (10.4.10)

Wonderful, since I have to work all day tomorrow, guess I will just keep trying tonight and pray somehow it works.

I'm laughing right now because the AT&T website is down...or at least I can't seem to get on it...

...rough day for AT&T, eh?

cheese with that whine? ***? Obviously you have money to burn while the rest of us had the silly expectation that when you pay $600 for a product, it should work!!! Scheduled maintaince - Right after the product comes out??? You're kidding right? And BTW - it is after 3:00 EST and the stupid nextwork is still now working.

I spoke to someone at AT&T. The rep told me that every weekend, from Friday night until Sunday night, AT&T generally would take the part of the system down for maintenance. She said the company did not do it the past two weekends due to the Apple launch. She also mentioned that she has spoken to several AT&T stores and they do have access to the activation process. Not understanding how that works. If it is a routine process for AT&T to take the system down for maintenance every Friday until Sunday, then we all need to know to make sure we do not do any resets via i-tunes during that time period. Rep also said system, based on her past experience, should be back up within the next two hours. Hopefully AT&T and Apple would clarify for us on Monday am.

I just spoke to Rachel at AT&T and she said that activation via iTunes is currently not working.

She said that they are doing their best to get the system back up within the next 24 hours.

Pathetic. Why is Apple not on this chain telling us what they are doing about it?

Nope - if I was in this situation, I wouldn't be overjoyed and probably somewhat frustrated which is understandable but I'd find something else to do with my time in the interim. It is a friggin cell phone, iPod and internet device for goodness sake and my world is not going to come to an end and I'm certainly not going to let something like this rule and ruin my day. Complaining and whining will not do any good. You can bet that AT&T Wireless is motivated to get working again ASAP since they are missing out on revenue.

In defense of AT&T Wireless and Apple since Apple is involved with the activation process, over 1 million iPhones have been activated since 6/29 and several hundred thousand in the first day or two which is probably a first in the industry.

The iPhone is in it's infancy and so is this new type of activation process which is breaking new ground so there are bound to be some growing pains.

Servers seem to be back up. The iTunes part of the activation worked fine.

AT&T needs to do a better job notifying their customers and the public in general. If it takes the whole weekend to get whatever they need to get up, then thats what they should have said and not the fact that the server is suppose to be up by 3 pm EST.

I just got thru!! It activated. 4:40 PM Central.

This was after about 5 failed attempts.

BTW, it was just a re-marrying of the SIM card to a replacement phone.

System maintenance should not bring the site down for
up to 24 hours, any IT network worth its salt should
be able to handle rolling upgrades.

Yes, except AT&T outsourced a lot of its IT department to India.

Those with extensive experience in this kind of situation will know what to expect.

Touchscreen laptop Other OS

Mine is at the processing activation screen.

If its just remarrying the old SIM to the new replacement phone, should it take me through all the steps again?

I too was getting activation errors and just now was able to activate via iTunes at 6:13PM Eastern, July 15.

horray!

AT&T should have added a note to their website. When I tried to log-in to my account the website would throw an unfriendly error and crash.