IMAP trash emptying on its own

That's a great write-up.

I don't know that it will help, but I encourage everyone that is having this problem to file a bug with Apple's public bug reporter. At worst, your bugs will be marked as duplicates of mine. At best, Apple support will realize this is a serious issue affecting many people, and expedite a fix.

Personally, I find it quite aggravating that I have to avoid deleting messages from my iPhone, as it just means a time consuming clean-up task when I get back to my desk, having to decide if I wanted to delete an already-read message still sitting in my inbox.

http://bugreporter.apple.com

I just found something that may put me in a different category from everyone else.. or maybe not.

I happened to log into the web client for my email provider today, and found that all the emails in the trash that Mail.app 3.0 and the iPhone haven't been showing me, which i thought there deleted, are in fact still in my mailbox. I can see them in the web app. Dont know why Mail isn't showing them, but they aren't actually deleted.

-graham

has anyone installed 1.1.3?

they made some changes to the way deleted items are handled on Gmail, so I am wondering if they also fixed our issue.


http://docs.info.apple.com/article.html?artnum=307238

I installed 1.1.3 on Wednesday and the problem is still there. I am using the special iPhone-only Trash folder workaround and copied a message dated Dec. 17 to that folder. Within 24 hours, it was gone. I verified on the IMAP server that the message was indeed erased and not just marked in such a way that it didn't show up.

I am also having the same troubles. This happend first after the installation of Leopard where I lost my complete trash folder except of the last week.

So I will try now the workaround..

Hi, all,

Add my name to the list. I, too, am experiencing this problem. I have the latest 1.1.3 update installed, and use 10.5 and Mail on my Mac (not that it matters). I use FastMail as my email provider, and my Trash had never auto-purged until I hooked up iPhone.

I'm having this exact problem with both .Mac and SpamArrest IMAP. Thank goodness for Time Machine or I would have lost all my old mail from about 6 weeks back.

In fact, I just tried an experiment: I copied an old message into my trash, and then went to my iPhone Mail settings. I changed "Remove deleted messages" from "After a month" to "Never". (I had just moved it to "After a month" thanks to this thread; it had been "Never" until today.)

Well, when opened up iPhone's Mail application, I found it completely purged my ENTIRE trash folder. Not just the test message that was more than a week old---EVERYTHING. Again, thank goodness for Time Machine.

I don't have time to read all the posts in this thread, but an iPhone with an Exchange connector set to "never" delete will delete EVERYTHING in the deleted items folder if that is set as the iPhone's trash recepticle when the iPhone's Exchange connector synchronizes for the first time after powering up the iPhone. The items are purged, not just from the iPhone, but from the user's mailbox on the server.

As far as I know, anyone can reproduce the problem by . . .

1. Set iPhone Exchange connector to "never" delete with the "deleted items" folder as the place for deleted items.

2. Put some items in your deleted items folder. It doesn't matter whether you use the iPhone, MS Outlook or any other Exchange client.

3. Power-cycle the iPhone. At this point the items are still in the Deleted Items folder.

4. From the iPhone, open the mail function and let the Exchange mailbox synchronize.

5. Now the deleted items folder is empty. It doesn't matter if you check it fromi the iPhone or from MS Outlook or any other Exchange client. The items are gone, kaput, disappeared, destroyed, zapped. Everything in the deleted items folder.

Complainer,

I have my iPhone set up with an IMAP account, and never delete. I have messages going back to November 5, 2007. The IMAP account is not an Exchange server, could it be something to do with how Exchange has implemented IMAP?

Hope this helps,

Nathan C.

This is not an Exchange-specific problem. Others have the same problem and don't use Exchange - myself included.

Does anyone know if iPhone update 1.1.4 corrects this problem?

<Edited by Moderator>

Sadly not.

I have this same problem on a Kerio mail server, it behaves the same annoying way both in Exchange and in IMAP configurations.

MacPaint,

Is it all messages that are being removed, or just some messages older than a certain date?

Thank you,

Nathan C.

It's all messages.

Context: This thread applies to the Deleted Items folder when the iPhone Exchange connector is set to never delete. When the iPhone synchronizes with the Exchange server over the Internet for the first time after a power-on cold start, it will delete everything in the deleted items folder both in the iPhone and on the server.

I have found that if I set it to delete after a month, it does just that. However the 'never delete' should really be labelled 'delete all'. This applies to both phone and server.