Cracked iPhone Glass!

Question

Level 1

20 points

Cracked iPhone Glass!

Well today has pretty much been the worst day of my life. I have a beautiful $600 iPhone that slipped out of my hands today while taking it out of my house for the first time (of course, only my luck) and it cracked the glass into many pieces (that are still intact within the phone). If anyone has any idea what I can do, I've had it not even a week and was literally on my way to buy a case and this happened, I would appreciate some help. What kind of warranty is there, how much will it be to replace the glass screen (do we even need a glass screen since there's another plastic or something screen underneath it). I purchased this online through the Apple store so there's no Apple stores near me or even ATT stores. Anyone who can help me please do so, this cracked screen is unbearable!

Mason

MacBook Core Duo Mac OS X (10.4.10) 2GB RAM

Posted on Jul 20, 2007 3:44 PM

Reply

Answer 1

M. R.

Level 2

365 points

Jul 20, 2007 3:47 PM in response to mms1648

don't you have 14 d money back?

Reply

Answer 2

nasmac

Level 1

5 points

Jul 20, 2007 3:52 PM in response to M. R.

No thats not going to work, the warranty doesnt cover any damage of that type. You might want to check with the genius bar for prices & repair time. I assume your going to pay around 30 bucks to get the glass replaced and about another 15 or 20 for labor.

Reply

Answer 3

Jul 20, 2007 3:54 PM in response to mms1648

Man.. I feel for you.. I truly do.
I would just call. I'm sure you already have though. They should be able to give you an estimate before sending it in. I don't think this would be covered under your warranty, because you dropped it.
They will send you a box to ship it in and thats that! They MAY let you get a loaner for a fee.. I read someones post earlier that was charged a $30 fee for a loaner. Whether that's true, I don't know.
Good luck, and let us know how it goes.. I'm curious to see how much the ordeal would be.

Reply

Answer 4

Jul 20, 2007 3:56 PM in response to nasmac

$30 to fix the glass? Do you know for sure that's what it costs? If that's the case (which I doubt), then that'd be shocking!

Reply

Answer 5

amemain

Level 1

0 points

Jul 20, 2007 3:56 PM in response to mms1648

You know, take it to a Store if you can... The one thing about Apple so far that I have noticed is that they are very understanding. You might get lucky.

Reply

Answer 6

Jul 20, 2007 4:00 PM in response to nasmac

uhhhh...nasmac, hello? where have you been? $30 bucks for this high tech piece of optical glass from APPLE???!!! Come on...I doubt seriously this glass will be anywhere near $30! And the labor is probably per hour rated by a tech book, including testing the unit and surely would be much more than 15 or 20! I bet it would cost at least $100 to get the glass replaced, if not more. Not trying to be a bearer of bad or negative news but Apple as you may have noticed does not give anything away, including parts and service. The battery for the iPhone is 80 bucks plus!

Reply

Answer 7

Jul 20, 2007 4:00 PM in response to amemain

He said there was no Apple stores near him.. He ordered it online.

Reply

Answer 8

Jul 20, 2007 4:01 PM in response to mms1648

Hey, Mason, do you have a Homeowner's Policy? Many of these policies will cover cameras, cellphones etc. Check it out if you do!

Reply

Answer 9

MobileDev

Level 3

565 points

Jul 20, 2007 4:02 PM in response to mms1648

Someone else just went through that here. Something like $250 to get it fixed by Apple.

If you're willing and able to do it yourself, the company in this how-to-video sells the LCD and touchscreen together for $99. Would have to ask if that includes the glass front as well, but seems to be considered part of it.

http://www.youtube.com/v/X1z0pw2VK7M

Touchscreen laptop Other OS

Reply

Answer 10

mms1648 Author

Level 1

20 points

Jul 20, 2007 4:04 PM in response to jwilkinson1977

Yeah we just have an ATT store about 90 miles south of my town. I'm going to NYC in September but that may be too late to get a replacement easily switched out since it's so long from now. I'm going to call tech support later and pray that they can do something.

Reply

Answer 11

Jul 20, 2007 4:08 PM in response to mms1648

That's what I would do.
I've dealt with them for my ipod and they are extremely helpful.
Good luck.

Reply

Answer 12

Jul 20, 2007 4:33 PM in response to mms1648

Well today has pretty much been the worst day of my
life. I have a beautiful $600 iPhone that slipped
out of my hands today while taking it out of my house
for the first time (of course, only my luck) and it
cracked the glass into many pieces (that are still
intact within the phone). If anyone has any idea
what I can do, I've had it not even a week and was
literally on my way to buy a case and this happened,
I would appreciate some help.

The WORST day in your life? Wow - it's only a PHONE and it's only $. Suggest some perspective here - you didn't lose a child or a spouse or an arm... This is a problem that ultimately is solv-a-ble.

Do you have a RENTER'S insurance or HOMEOWNER'S insurance policy? See if it will cover this. Otherwise, get it fixed or get the new phone and chalk it up to a lesson well learned and call your renter's or homeowner's insurance company and purchase for $30 or so the rider/floater policy many of the providers are offering specifically for insuring the iPhone...

...and be grateful it was just a machine that broke and not someone or some part of you that is truly irreplaceable.

Reply