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"This message has not been downloaded from the server"

I am using GMail and am have problems reading (some) emails with attachments. I can read the first several lines through the preview view, but can not open (some) emails without getting the "This message has not been downloaded from the server" error.

The problem appears to be completely random. The problem occurs sometimes after I open the email on my computer, and other times it occurs before I open the email on my computer. And sometimes opening the email on my computer does not cause any problem opening the email on my phone.

I have seen this problem on two different phones now and have re-created the email accounts on both phone several times. But the problems keeps (eventually) appearing--for some, but not all emails.

For some strange reason, I was able to open an email with attachments that I previously was unable to open. Not sure what changed or what I could have possibly done.

The other day, I opened the email and viewed the attachments on my iPhone. Later, I opened the email on my computer. After opening the email on my computer, I was no longer able to open that email on my iPhone. However, I was able to open that same email and view the attachments on my iPhone again.

Then as another test, I sent 5 identical messages with attachments to my iPhone. The only thing I changed was the subject of each message. I was able to open only 1 of these 5 messages. The other 4 messages gave me the "This message has not been downloaded from the server" error.

I currently have several week-old messages on my iPhone (each under 300k) that still say "The message has not been downloaded from the server."

I was connected to wifi for over an hour, so that's plenty of time to download these few small emails. I can read the "preview" of the message from the Inbox screen, but when I click on the message itself, I get the error.

And, those messages with the attachments that I was able to open earlier? I can no longer open them now. Very, very frustrating.

This problem appears to happening to all users with with POP email accounts. This problem essentially makes the iPhone useless if you can not reliably read email messages or any attachments.

Is Apple working this very serious problem?

 PowerBook G4, Macintosh 512K, iPod nano (2nd Gen 8GB), iPhone (8GB)

Posted on Jul 26, 2007 1:08 PM

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119 replies

Jul 24, 2008 12:34 PM in response to JBatch

I was having this problem pretty consistently with most of my email with attachments (more so with emails with large attachments as opposed to small attachments). I simply changed my incoming mail from POP to IMAP and it's working like a charm now. Go to settings > mail, contacts, calendars and edit your email accounts.

Jul 27, 2008 8:28 AM in response to JBatch

Switch to IMAP on the iPhone to solve this problem. Do not create a default POP Gmail account on the iPhone, start out creating an "other" type of email account to get to the IMAP option. For step-by-step instructions, including how to specify a different "from" email address if needed, then read my blog entry at http://slapphappe.wordpress.com/2008/07/27/iphone-mail-this-message-has-not-been -downloaded-from-the-server/

Sep 2, 2008 3:27 PM in response to JBatch

I'm having the same iphone "This message has not been downloaded from the server" problem. I went into the ATT store to get a blackberry for my work, came out with an iphone and now think I made the wrong choice. I must have reliable email service. Another problem: I can't find a way to delete a message from the server on my iphone. This means after a week on the road I have to deal with the same 300 messages all over again on my desktop. I saw further down in this discussion mention of changing settings to delete on the server but I can't find them and at my appointment with the Apple Store Genius bar they couln't either. I don't have the option of IMAP workarounds, I have to use my company's pop3 server.Any suggestions on the delete from server part?

Sep 29, 2008 1:00 PM in response to johnc72

The "delete from server part" is an option listed in your ->Settings-> Mail, contacts, calender ->account settings, ->pop-account-info ->extended ->settings for incomming mail -> delete from server- never, 7 days, after downloading. But these settings might be at a different place in the menue, depending on your provider, mine is T-mobile.

"This message has not been downloaded from the server"

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