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Level 1

5 points

My iPhone deletes my yahoo email on its own! (Disappearing emails)

I use push email with 3 different yahoo accounts. Since buying the phone, it will occasionally just delete email off the yahoo server without any input from me. The emails are just gone - not in the deleted emails folder, trash or anywhere. I replaced the phone, and the problem continues with 2 separate yahoo mail accounts. Not all emails are deleted, just random ones, such that over the course of a week I've probably lost 5-10 emails. All my settings are set to never delete email.

I have a few examples of deleted emails, as I also occasionally download emails into Mail on my PowerBook (set to leave email on the server, which works normally). I've been doing this for years with a Blackberry and have never lost an email.

Apple says it's yahoo's fault, and I haven't yet heard back from yahoo.

Help!

iPhone, Mac OS X (10.4.10)

Posted on Jul 27, 2007 2:02 PM

50 replies

PTBoater

Level 4

2,845 points

Aug 12, 2007 8:11 PM in response to DaveWilber

There is no official disclaimer. But, the iPhone is a v1.0 device, and it is not unexpected for there to be some problems. The Yahoo business mail services (POP) are very reliable. I was referring to the Yahoo IMAP services, which are exclusively for use with the iPhone, and are new(Yahoo didnt do IMAP before the iPhone). I would never recommend ANY new service for a business critical application until it has been proven - especially when there are so many other proven alternatives.

osusanna

Level 1

0 points

Aug 13, 2007 4:09 PM in response to pezdad

I've had this happen at least 3 times. None of the deleted emails had been moved to other folders. They came into the inbox, I read them and they disappeared several days later (I, too, watched them disappear).

Susanna

Aug 13, 2007 7:29 PM in response to PTBoater

I guess according to you then..we are all just one big Beta Test!! 🙂

Aug 13, 2007 7:31 PM in response to PTBoater

Right? 🙂

Message was edited by: DaveWilber

PTBoater

Level 4

2,845 points

Aug 14, 2007 5:37 PM in response to DaveWilber

I guess according to you then..we are all just one big Beta Test!!

It sure is starting to look that way to me... 🙂

Aug 21, 2007 10:22 AM in response to DaveWilber

Yea, that just happend to me. I saw I had a new email in my yahoo account. I decided to read it on my computer instead of the phone. I logged in to my yahoo account on my computer and the email was not there. I checked my phone again and the message was not there anymore. It just disappeared. I did not move anything. This is disconcerting

Sep 13, 2007 9:14 AM in response to markmrogers

Same exact problem, but my email provider is .mac, and all my emails are addressed to this .mac account, no third party involved -

I thought I was going crazy. I am a very organized email person, but kept loosing things, no where, no where did certian very important emails exist that were there the day before.

I went to Entourage from my home computer as someone suggested, the missing emails were there, thank God! These were important appointments to get to!

So, how do I use an iPhone that forces the Mac Mail program, when Mac Mail is unreliable? This is no longer a cute and fun phone, and I just sold my Treo yesterday, ****.

Sep 23, 2007 9:37 AM in response to markmrogers

Are there any updates with this problem? I have started experiencing this very annoying issue as well. I'm curious whether anyone has heard anything from Yahoo or Apple on this.

Sep 23, 2007 10:55 AM in response to markmrogers

My Yahoo! mails were disappearing also, so I stopped using Y! mail on the iPhone altogether.

I did configure a new Y! mail account, added it to the iPhone, then ran an hourly cron job to send myself mail. This ran for the better part of two weeks without losing a single mail, and with 95% of the mails arriving within seconds of being sent. But the new account had no folders, nothing sent, and was never accessed via the Web or from a POP client.

I am a Y! Mail Plus customer, and when issues arose I found Customer Support to be content-free and completely ineffectual.

Apple, I know you likely made a deal with Yahoo! but we would all appreciate it if you could start supporting push-IMAP on .Mac mail ASAP.

Gus

vanja83

Level 1

0 points

Sep 23, 2007 8:58 PM in response to markmrogers

I have had the same problem since I started using my iPhone with yahoo mail. I thought I was going crazy, my emials would dissapear randomly without any reason at all. This is becoming very frusturating and I hope Apple comes up with a fix very soon or my iPhone will not be very useful anymore.

clau1234

Level 1

0 points

Sep 23, 2007 10:03 PM in response to markmrogers

I had the same problem, however I read that the iphone has a limit of emails that it shows and once that limit is reached, it starts deleting them. I used to have the settings to only show 50 emails, and sure enough I lost a lot. I changed the settings to show 200 recent messages and also I make sure every night I distribute my inbox to my folders (from my computer) and avoid the deleting problem. I do hate that iphone gets paired with yahoo. I think it is a glitch

Sep 24, 2007 3:29 PM in response to clau1234

same problem here - same run around with apple/yahoo. complete BS. i think i have a solution/workaround - though not completely ideal. yahoo mobile. m.yahoo.com through safari -- it avoids adding the email account to the iphone, so you can't email directly from the contacts list (you do it through the address book on yahoo mobile), and there is a bit less functionality than the mail program, but at least it is relatively fast and doesn't erase my messages.

Sep 25, 2007 4:44 AM in response to markmrogers

I tried the solution of increasing the number of stored messages, to no avail. I also tried switching from the new Yahoo mail interface to the traditional one. No luck.

Is there a way to contact Apple customer service by e-mail? I can't find anything on the website.

I got a response from Yahoo last night that was beyond insulting. In my e-mail, I provided a link to this discussion thread and asked them to answer my question specifically, without providing a form response. Of course, what did I get? A form response. Here's the irony: It got deleted before I had a chance to respond!

Sep 30, 2007 4:38 AM in response to markmrogers

So, I just spent 40 minutes on the phone last night trying to return an item to Apple getting bounced from one "it's not my job" persone to another. Finally I get the return confirmed and an email sent to my yahoo account with a FedEx label. I didn't even view the message before I went to sleep for the night but I saw it in the list of new emails in my iPhone inbox. I wake up the next morning and poof email disappeared. People are aware of messages that they have received and have dissappeared. How many messages are people unaware that they have lost? Sucky.

Dargo

Level 1

0 points

Oct 9, 2007 5:45 AM in response to markmrogers

This is happening to me as well, nice to know I'm not crazy. Aside from some automatic rules I never move anything between folders in my Yahoo mail account like other posters on this thread. I haven't lost anything earth shattering, but still I'm not checking my Yahoo mail on the iPhone until this is fixed. Too bad, it's a nice feature.

My iPhone deletes my yahoo email on its own! (Disappearing emails)