iTunes 7.3.1

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Level 1

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iTunes 7.3.1

I recently upgraded to iTunes 7.3.1 and now iTunes will not open. Whenever I try it gives me the message "This action only valid for products that are currently installed." Is there a way to solve this? I tried to download it again, and it would not. Do I have to completely erase it from my computer and re-install iTunes and import all my CDs again? Please help.

HP, Windows XP

Posted on Jul 30, 2007 9:08 PM

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Answer 1

b noir

Level 9

72,336 points

Aug 1, 2007 1:29 AM in response to ahsandiebd

+I recently upgraded to iTunes 7.3.1 and now iTunes will not open. Whenever I try it gives me the message "This action only valid for products that are currently installed."+

With that one, let's try the following procedure.

First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.

Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)

Description of the Windows Installer CleanUp Utility

Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:

Removing iTunes and QuickTime for Windows

Now try another iTunes install. Does it go through properly this time? If so, does iTunes launch properly for you?

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