User profile for user: indy_neal
indy_neal Author
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PNG pictures not showing up in IE7 after Quicktime Install

I am having a problem on my Vista box. PNG images are not showing in IE - not on any website since installing Quicktime.

It seems this has something to do with Apple's Quicktime. I have gone to MIME and File Assoc. settings in Quicktime and set the images to open on the machine with Photoshop - this works fine. But when I try to view a PNG on the web I get the "red X" image not found.

I have tried this registry fix: http://www.winhelponline.com/articles/202/1/, But it does not work and gives an error.

Also, when I try to open an PNG in IE locally on my machine it's using Quicktime to try and open the file. Example: When calling this image on my machine via IE, Quicktime is opening this png file instead of simply showing the file in the browser.
C:\Users\neal\Web Sites\images\cancel_f2.png

I am also including links to screen shots from a program called MIME View which obviously shows how Quicktime seems to have 'hijacked' PNG images??? I am also including a screen shot of the settings for a jpg, which I assume should be about the same for a PNG.

PNG: http://www.nealwhitley.com/png-properties.jpg
JPG: http://www.nealwhitley.com/jpg-properties.jpg


Any thoughts? Is this a registry problem? Any fixes? Is this a Vista issue?

Thanks,

Neal

AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, Windows Vista

Posted on Aug 5, 2007 12:18 PM

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10 replies
User profile for user: 1idiotbox
1idiotbox
User level: Level 1
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Aug 22, 2007 4:23 PM in response to indy_neal

I just sent this on to Apple QuickTime for Windows support feedback. I lost 'png' in Windows Vista Home Premium IE7 Browser unless I 'right click' IE7 Icon and 'run as administrator' after installing QuickTime Pro with iTunes on a new Dell desktop. From what I find in on-line forums QuickTime for Windows has been doing this in Internet Explorer for quite some time, I tried the same .zip file you tried with no completion in 'merge'... It appears to be a 'bug' from Apple, let''s hope they can offer a 'fix'...


03/10/07 new in the box Dell Dimension E521 desktop Windows Vista Home Premium OS installed. After I downloaded iTunes with QuickTime I noticed Internet Explorer 7 could not display 'png' images. I have QuickTime 7.2 with iTunes installed and stay current on Apple for Windows updates. After many hours of research on-line Windows support forums I discovered something in 'MIME' QuickTime application associates 'png' to QuickTime only and I get the annoying 'red x' appearing at any and all[right click properties] 'png' images. I contacted Dell warranty support about this matter without a 'fix' other than assuring me it was associated with a glitch in 'QuickTime for Windows'. In my Control Panel at QuickTime Icon there is no access to correct or alter this MIME 'png' association in Vista. I found if I 'right click' IE7 Icon and 'run as administrator' The browser opens very slow, but now 'png' images appear. They also do clearly appear in Mozilla Firefox alternative Browser on this PC. I'm quite certain Apple knows about this matter and has been receiving support questions concerning restoration of IE7 'png' images which seem to occur when QuickTime is installed. Since this is a QuickTime for Windows issue, can there be an adjustment in future QuickTime updates to address this sad state of affairs? I have tried Internet Options 'reset IE7' I even tried a 'system restore' on this brand new PC, experiencing this 'bug' issue related to QuickTime MIME 'png' images should best be addressed by Apple since Microsoft seems to offer no working solution short of re-installing the Vista OS, but installation of QuickTime for Windows would only cause it to happen again... Can you refer this matter to QuickTime for Windows Department for advice, maybe corrective measures in future updates?

Your assistance is greatly appreciated, I wouldn't be on-line without iTunes and QuickTime, let's see if we can get the 'red-x' out. Thank you!
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User profile for user: path0s
path0s
User level: Level 1
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Sep 15, 2007 12:00 PM in response to indy_neal

I too am having the same problem. I've tried everything with no luck.
-Uninstalled QT
-Checked file associations in the registry
-Checked MIME types in the registry
-Checked the shell keys in the registry
-Tried about 500 other "fixes" scattered all over the net

Same problem as others, PNGs are red Xs in IE7. But if I run IE as admin, they show fine. I've done everything I can think of, and I'm stumped. There's other people having the same exact issue if you google around, so we're not the only ones.

Someone PLEASE fix this, it's driving me crazy.
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User profile for user: path0s
path0s
User level: Level 1
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Sep 16, 2007 7:32 PM in response to path0s

Judging by the 820 views this thread has gotten compared to all the others in the first couple of pages, this is a pretty popular problem.

Can we get at least get a post from an Apple person saying it's being looked into or anything? Judging by posts about this same problem all over the net, it's been a long term issue over several versions of QT.
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User profile for user: cwg01
cwg01
User level: Level 1
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Sep 20, 2007 2:54 PM in response to path0s

Unfortunately, the QT installer is bugged, the only way I've found to prevent this problem on installing QT is to UNCHECK all associations at install, on machines which never had QT, then select specifically QT Only Products in the player itself. Near as I can determine, QT's installer does something funky which it does not undo when uninstalling, basically, you're stuck with the problem short of reinstalling your OS.
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User profile for user: imnobody
imnobody
User level: Level 1
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Oct 23, 2007 5:36 AM in response to indy_neal

Very annoying indeed.

Turning off UAC (User Account Control) fixes the problem, though it's far from an ideal solution.

To do so, go to Control Panel -> User Accounts and Family Safety -> User Accounts,
then click 'Turn User Account Control on or off'.

UAC is really annoying anyway, so it's no great loss as long as you're careful with security.
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User profile for user: VistaFan
VistaFan
User level: Level 1
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Oct 24, 2007 2:40 PM in response to indy_neal

I've had the same problem, and the following fixed it for me. I'm not sure if this will work for everyone else.

btw, this is on a Windows Vista machine, if your on another Win OS, I'm not sure if this'll work.

I went to both QuickTime and Players prefs (edit, preferences), and disabled just about every feature of QuickTime.

Right clicked on a PNG file, Open With -> Choose Default Program... -> I chose Internet Explorer. It prompted me to enable Intranet settings, I did.

Closed IE, then load a PNG from the web via Internet Explorer, closed it.

Right click on a PNG file, Open With -> Choose Default Program... -> Windows Photo Gallery; to make everything go back to normal.

And that fixed it for me.
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PNG pictures not showing up in IE7 after Quicktime Install

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