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MacBook Pro Sleep/Wake from sleep problem

As of today I have been experiencing a strange problem with my MBP. I can't wake my MBP when I open the screen although the machine is running. I also realized that I can't put it to sleep mode when I select it from the menu. Also, strangely, when I close the display to put it in sleep mode, the light stays on, instead of blinking. I already reset the power manager and the parameter RAM. I also have all my software updated. Any help would be appreciated.

MacBook Pro, Choose

Posted on Aug 8, 2007 7:18 PM

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147 replies

Dec 9, 2008 4:54 PM in response to Zozo17

I had a similiar awake-but-black-screen issue where my MacBook Pro (15 inch, Fall 2008) was turning itself on after being put to sleep. I would notice this most when the machine was in my bag -- like other posters said -- I did not ever see the problem when I had left the asleep sitting on a desk. The symptom was that after some period of time (as little as 10 minutes), the machine would wake-up in a black-screen state. When discovered a while later (like an hour or more), the machine would appear to be "on" (could hear the hard drive and fan), but the screen was completely black. Brighten button (F2) did not bring the display back, and other indications were that the machine was in fact on (for example, hitting a button that would cause a beep would produce the beep audibly). In some cases, I didn't realize it was on for 2 or 3 hours and I would open up a scalding hot laptop because the processor was running while the machine was enclosed in my bag.

Finally, towards the end the result was reproducible-- if left asleep in a bag for more than 10 minutes it would go into this pseudo-awake state.

So, I called Apple Support and here's what they advised me:

Reset the "power source" (in the old days, we always called this a "power manager unit" -- does anyone know if its name changed or did the guy helping me have it wrong?)
- Shut down the computer
- remove the battery, remove all cables including the power cable
- open the lid and hold the power button for 10 seconds

- then reinsert the battery & connect the power cable.

- then reset the PRAM, but holding down Option-Command-P-R are as you start up (the machine will chime, then go black and restart again as long as you hold Option-Command-P-R. Let it chime 3 times and then let go of the keys so that the machine boots normally).

Mar 31, 2009 4:50 AM in response to Zozo17

This thread was very helpful but my problem is new and not resolved. After almost two years of use I decided to hook up an external monitor to my 17in MBP (early 2008). I used a DVI connector, the resolution was not pleasant so I disconnected everything that day and went back to only the laptop screen. That night I disconnected the power, took the laptop outside to show some pictures then put it to sleep and closed the clamshell.

After dinner I came back, opened the clamshell and it never worked again. The battery was discharged, the case was very warm, the keyboard and audio are dead, the caps light will not work, only the sleep light is bright when closed and dim when open. Powering up causes the optical and hard drives to spin but no results with resetting any of the PRAM or other resets used in this post or on the Apple site. Plugging in another screen does not help but plugging in a DVI connector causes the fans to operate. Without that the case gets hot and no fans turn on. I thought this issue was resolved with software releases.

Upon checking TS2377 I found that the Nvidia GE Force 8600 GT board was acknowledged as having a large number of problems and would be repaired even if out of warranty by up to two years:

http://support.apple.com/kb/TS2377

I made an appointment yesterday, took the MBP in and after some testing the Genius said he could not confirm the Nvidia board was at fault. He did the same resets as I did with zero results. For a flat rate of $310 they will fix the entire MBP and if the Nvidia is found to be faulty I will not be charged. 5-7 day turnaround. TS2377 is an important item to read if you have already paid for an Nvidia repair because Apple will reimburse you if you had to pay for repairs for a faulty graphics chip under the terms of TS2377. TS2377 is dated mid-2008.

Jun 15, 2009 7:07 PM in response to impactdni

I had a similar problem, I could only put it on sleep mode. once. but after the second time it would get stuck and wouldnt run. this is wat I did and it fix my problem. SOlution.

MacFixIt reader "Andreas S." reports:

"It appears that if the Ethernet is not enabled (airport only network settings) that on the MacBook Pro the sleep only works once and crashes the second time."

To re-enable the Ethernet port settings:

1. Open System Preferences > Network
2-1. If you see your Ethernet port in your list of network ports (on the left-side of the window) and it says "Inactive," activate the port by clicking the gear wheel icon and selecting "Make Service Active." Click "Apply."
2-2. If you do not see your Ethernet port in your list of network ports (on the left-side of the window), click the "+" button in the bottom-left corner.
3. In the "Interface" drop-down menu, select "Ethernet."
4. Enter a name and select "Create." You should see your new Ethernet connection appear.
5. Click "Apply."

Note: If you are having this issue and your Ethernet port is already enabled, try disabling it (using the gear wheel icon menu > "Make Service Inactive"). Log out or restart your Mac, then enable it. Be sure to "Apply" your changes.

Test your MacBook or MacBook Pro by closing the clamshell. Be sure to try this twice as most reports point to the second attempt at sleep as being the culprit for the freeze. If it does not work, try resetting your Mac and test again.

Resources

Read this Apple Support Discussions forum regarding sleep issues on MacBooks and MacBook Pros caused by the Mac OS X Leopard 10.5.7 update.
Read this MacFixIt article covering different issues related to the Mac OS X Leopard 10.5.7 update.

Jun 25, 2009 8:55 PM in response to zzsql

If a AppleCare technician recommended you leave the lid open ask to speak to a manager, they will loose their job over such idiotic comments & they should.

Apple is very proud of their support & if you get a duffus they do care & if you complain they will resolve it.

Just a side note, if you buy a new Mac, if it has a consistent issue even after Apple attempts to repair it 3 times they will replace it with a brand new Mac. Keep track of your service, might come in handy. Don't ever expect that kind of service from Dell or HP.

By the way, Macs aren't perfect but you have no idea what you are saying when you talk about giving up & going back to Windows. I work in technical support for both Macs & PCs. Wow is Vista a nightmare of a schizophrenic operating system, & our XP machines can't stop getting spyware despite the fact no users are admins & we use Symantec AV. We're primarily a Dell shop, don't even get me started down that road & how often we've had to replace motherboards or power-supplies for almost all machines that come in.

Jun 30, 2009 12:06 AM in response to vanessa77

I've been having this problem with my MacBook Pro where it go into a kind of "crash" instead of sleep on the second attempt to sleep. I have tried all the suggestions on this discussion, including changing sleep mode, resetting PRAM, deleting preference files, reloading the OS, etc., but the problem persisted.

Vanessa77's post of enabling Ethernet seems to have fixed the problem. Ethernet was not enabled on my system. Now that it is enabled, I have gone several days without the crash on sleep; no restarting. This is the strangest solution to a problem, but it seems to work. I am not using Ethernet as my connection, but just enabling it seems to be the solution.

Thank you vanessa77!

Jul 7, 2009 9:52 AM in response to aluminum 12 mbp

this fixed it for me to...might want to update Apple's engineers 🙂

vanessa77

Posts: 1
Registered: Jun 15, 2009

Re: MacBook Pro Sleep/Wake from sleep problem
Posted: Jun 15, 2009 7:07 PM in response to: impactdni
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I had a similar problem, I could only put it on sleep mode. once. but after the second time it would get stuck and wouldnt run. this is wat I did and it fix my problem. SOlution.

MacFixIt reader "Andreas S." reports:

"It appears that if the Ethernet is not enabled (airport only network settings) that on the MacBook Pro the sleep only works once and crashes the second time."

To re-enable the Ethernet port settings:

1. Open System Preferences > Network
2-1. If you see your Ethernet port in your list of network ports (on the left-side of the window) and it says "Inactive," activate the port by clicking the gear wheel icon and selecting "Make Service Active." Click "Apply."
2-2. If you do not see your Ethernet port in your list of network ports (on the left-side of the window), click the "+" button in the bottom-left corner.
3. In the "Interface" drop-down menu, select "Ethernet."
4. Enter a name and select "Create." You should see your new Ethernet connection appear.
5. Click "Apply."

Note: If you are having this issue and your Ethernet port is already enabled, try disabling it (using the gear wheel icon menu > "Make Service Inactive"). Log out or restart your Mac, then enable it. Be sure to "Apply" your changes.

Test your MacBook or MacBook Pro by closing the clamshell. Be sure to try this twice as most reports point to the second attempt at sleep as being the culprit for the freeze. If it does not work, try resetting your Mac and test again.

Resources

Read this Apple Support Discussions forum regarding sleep issues on MacBooks and MacBook Pros caused by the Mac OS X Leopard 10.5.7 update.
Read this MacFixIt article covering different issues related to the Mac OS X Leopard 10.5.7 update.

MacBook Pro Sleep/Wake from sleep problem

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