Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iMac keyboard features don't work

The dimmer/brightness buttons along with the back/play-pause/forward and volume up/down/mute keys don't work on my new keyboard

i've tried them with both the fn key presses and not, and changed it in the keyboard prefs and no go...

how do you remap a function like those?

15" 2.4ghz MacBook Pro C2D, 4gb RAM, 23" ACD, Mac OS X (10.4.10), iPhone 8gb

Posted on Aug 10, 2007 1:08 AM

Reply
Question marked as Best reply

Posted on Aug 10, 2007 1:11 AM

did you install the Keyboard update software. this new keyboard need it and is only available from the software updater. if not try doing a software update. that should get them working.
117 replies

Aug 10, 2007 12:36 PM in response to BrianH

I was also having the same problem. I am also using a British keyboard. I downloaded the software around 4PM GMT and had an issue where some of the keys (Dashboard and Exposé) still wouldn't function on my eMac. When I tried it on my MacBook however everything was fine. I am sure the download was around 35MB then.

Later I went to download the file on another machine and the links were broken as you described. No sign of it anywhere in the downloads list.

Now when I check it's there, as it originally was. The only difference is that the download now appears to be 32.1MB in size... I wonder if a bug was fixed? Looks like it was a PPC (and possibly British keyboard) bug... I guess I will have to take a look at the new download on the eMac tomorrow.

Message was edited by: Matt Hoult

Aug 10, 2007 1:14 PM in response to BrianH

I'm having exactly the same problem (i.e. all keyboard functions working, apart from expose and dashboard (F3 and F4)).

I'm using a British keyboard as are many others who seem to be having problems. I've downloaded and installed the software twice now, including the "new new" version that was posted after the initial one.

Looking forward to software version 1.1.1 for us unhappy UK users...

Aug 10, 2007 1:31 PM in response to BrianH

BrianH (and others).

This won't fix the problem, but I've confirmed that the F3 and F4 keys on my keyboard do actually work (i.e. as Function keys, not for expose and dashboard). Pressing Fn+F4 in MS Word pastes the contents of the clipboard. Fn+F3 initiates a search in some other windows programs.

So it's not a physical or manufacturing problem with the F3 and F4 keys, but definitely a software problem...

I agree with your experience that you can't use the keyboard settings of preferences to setup F3 and F4 shortcuts manually - the keys just don't register

Aug 10, 2007 3:23 PM in response to Eddie Ranu

yeah it's funny cause before i ran the keyboard update the f3 and f4 keys controlled the expose and dashboard, and all the other keys didn't work, now after the update it's opposite. i'm going to call Apple and see what they can tell me...

Conal-

I really like the way the keyboard feels. i like that it is lower too, so my hands stay flatter while typing. I personally really like it. go check one out if you can

Message was edited by: BrianH

Aug 11, 2007 1:33 AM in response to BrianH

try this worked for me, one you have installed the Keyboard Software Update 1.1)

1. go to your system preferences
2. select Dashboard & Expose
3. change the keyboard shortcuts for Expose & Dashboard to - (ie empty)
4. try your new keys
5. now you should be able to put back the keys in system preferences (i have mine set to F16, F17 F18 & F19)

i think the problem is that they had 2 keyboard maps for same acction (one F key & the new key map)

anyway this worked for me

Aug 11, 2007 2:56 AM in response to Andy Blackburn

Cheers, Andy I've done as you said, but pressing f3 and f4 still does nothing. I'm sure I could set the keys to f16-19 but I think that would have worked anyway, and it's not really the keyboard working as advertised...

I didn't realise there were separate settings in the dashboard/exposé panel, though. I might see if I can work anything else out from that panel.

G

New iMac keyboard features don't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.