dead spots on touch screen

I had this problem immediately after upgrading to 1.01. I confirmed that the reset, hard reset, and factory reset didn't work. I called Apple, and they are sending me a loaner. The support guy did waive the $30 fee, without prompting. He said he was happy to waive it because I had already done all the legwork, saving him a lot of time. The support guy was very efficient, and the total call time was less than 10 minutes. My advice would be to try all the obvious fixes, and when they don't work, then call Apple.

I was using my iPhone yesterday, put it down, and when I picked it up I had a dead spot on the screen, at the bottom. The whole bottom row icons (phone, mail, web and iPod) do not work. Likewise, if I go into a different srea, say calculator, the numbers at the bottom do not work. Having seen all these posts with similar problems, I wonder, have they started admitting it was a hardware problem, or do they still refuse to do so?

Just another guy with an iPhone with touch screen dead spots. I reset the thing, but now can't access my voicemail, since after the reset I had to re-enter my ATT password which, of course, isn't possible since the dead spots include the bottom third of the "keyboard".

Closest Apple Store: 1.2 hours away. Joy! Maybe I can take care of my refund for buying too early while I'm waiting.

Sounds like, as always with companies that have huge amounts of employees that deal with the public, that the policies of exchanges, repairs, loaner fees, etc etc etc, have a lot to do with the store and the person you get than anything.

My iMac had the power supply go down, and he gave me the backup of my data for free, when they usually charge $50..his reason for giving it to me for free, "probably didn't need to do it, but it might be wise." Some of the things he backed up, were my wedding pictures, so for my own safety's sake, I would have gladdly paid the $50 for the back up, but he did it for free wirthout even asking.

The fact that they do not allow the techs to "make the decision" on the spot, is simple. Ifyou have every managed a large customer based store, when dealing with complaints, the employee will usually take path of least resisitance. That path would be to just exchange the phone for a new one, as it will get the customer out of the store with no conflict. Sounds good in theory of customer service, but the costs Apple would end up eating for a lot of repairs that HAVE been made for significantly less money than a replacement, would not make that practice wise.

let's also not forget, there are a TON of people that like to try to get one over on the company as well, so investigations by people with the proper abilities of training to make sure the complaints are legitimate product failures is also smart business sense.

Companies do all they can, to make sure that they provide the best customer service possible, while still making sure they are a profitable company. They will NEVER be able to make everyone happy, but as far as most companies go, Apple, IMHO, is handling the tech area of business better than any other tech company I have ever had to deal with.

*Apple Support has redeemed themselves this morning.*

The bottom 1/2 inch of my iPhone touch screen stopped touching yesterday, i found this known hardware issue listed on the Apple Support website. After calling Apple Support this morning and *spending an entire 5 whole minutes on the phone* (WOW), they are over-nighting a loner iPhone with a shipping package to send my iPhone back. After they determine that the screen is in fact the issue they will send me a NEW phone.

I think they have stepped up their iPhone support, I was actually routed to iPhone support based on my iphone phone number. Pretty slick.

Dan

The upper part of my touchscreen is unresponsive today and it wont turn off without a soft then 2 button reset -full restore and resync - I will bring to the Apple store tomorrow - hope they will admit hardware problem and replace on the spot lke some have done -