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Booting with new aluminium keyboard

10584 Views 63 Replies Latest reply: Jun 16, 2008 11:50 AM by AndyO RSS
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kestrel9532 Calculating status...
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Aug 11, 2007 8:48 AM
Hi,
I got the new aluminium keyboard yesterday - seems to be fine but:

While booting there were no keys recognized at all. Neither CMD-V for verbous booting messages nor ALT for selecting either MacOS or BootCamp/Windoze...

Is there still a firmware update pending?

I'm using a Intel MacMini with MacOS 10.4.10, the latest keyboard update and all other published patches and updates...

Any hints?
MacMini, CoreDuo 1.8 GHz, Mac OS X (10.4.10), aluminium keyboard (with cable)
  • Douglas McLaughlin Level 9 Level 9 (63,735 points)
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    Aug 11, 2007 12:54 PM (in response to kestrel9532)
    Yesterday, Apple released a second keyboard update, did you install that one as well?

    http://www.apple.com/downloads/macosx/apple/firmware_hardware/keyboardsoftwareup date11.html

    However, since this software is installed into Mac OS X, it shouldn't have any effect on holding down keys before startup. Where did you get your keyboard? Have you considered the option that maybe it's defective? You might want to bring it into an Apple store or call AppleCare Support.

    -Doug
    2GHz Intel iMac 1GB RAM, 500GB HD Super Drive / 2GHz BlackBook 2GB RAM, 120GB HD, Mac OS X (10.4.10), AirPort Express / EyeTV Hybrid / 40GB iPod photo 4GB iPod nano (2G)
  • Douglas McLaughlin Level 9 Level 9 (63,735 points)
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    Aug 11, 2007 4:32 PM (in response to kestrel9532)
    I would hope to think that a keyboard is a keyboard for standard features. The software updates only apply to the extra/specialized keys on the keyboard. There were reports on the Web that the brand new iMacs' keyboards weren't working correctly in the Apple stores until the software update yesterday. But, it was only the specialized keys that weren't working. You shouldn't need a firmware update to make the Apple/command and "v" keys work!

    I have one of the new Bluetooth keyboards on order, but I haven't seen either one yet. Do you know someone else with a Mac that you could test their computer with your keyboard?

    -Doug
    2GHz Intel iMac 1GB RAM, 500GB HD Super Drive / 2GHz BlackBook 2GB RAM, 120GB HD, Mac OS X (10.4.10), AirPort Express / EyeTV Hybrid / 40GB iPod photo 4GB iPod nano (2G)
  • Paul Walker3 Calculating status...
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    Aug 12, 2007 5:06 AM (in response to kestrel9532)
    Hi kestrel9532,

    I'm so glad I looked on here, I thought I was the only one having this problem.

    I bought 2 of the wired keyboards from our local Apple Store - one to go with my iMac (not the new one sadly) and the other a Mac Mini for my Mum. Both keyboards work fine on the iMac, but neither will work on the Mac Mini. I've made sure that all the new Keyboard updates are installed....still no luck!

    I use Refit to switch between Windows and Mac - even this won't work....neither will holding down the Alt key...so at the moment, the new keyboard won't do what I need! I still have the old wired keyboard, so I think for the moment it will be a case of returning the new and stick with the old...unless anyone else has any ideas....? (he says hoping....as I love the new keyboards!!!)

    Sorry, but it looks like the Mac Mini firmware won't recognise the new keyboards....for the moment.

    Cheers

    Paul

    Message was edited by: Paul Walker3
    MacBook Pro, MacBook, iMac, 2 x Mac Minis.....and more, Mac OS X (10.4.10)
  • Paul Walker3 Level 1 Level 1 (45 points)
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    Aug 12, 2007 6:08 AM (in response to kestrel9532)
    Hi Matthew,

    Okay....an update.

    I've tried the new keyboard so far on a new MacBook, a new Santa Rosa MacBook Pro, a previous model iMac and 2 Mac Minis.....

    The keyboard will work on all the models EXCEPT the Mac Minis - they are 1.66GHz Core Duo minis...both with the most up to date firmware released.

    Don't get me wrong....with some coaxing, the keyboard will work in Mac OS X 10.4 and Windows Vista...just is as dead as a proverbial Dodo on boot. Even the Caps Lock key won't come on.

    So yes, you're right - it's as if the basic EFI and bootloader won't recognise the keyboard. I guess what would be interesting would be to try the keyboard on a PC....they can usually be more fussy about things and may even give an error message on the POST screen (I know mentioning PC on here to some is like blasphemy....so in that case...PC, PC, PC!)

    I'll see what I can do and will keep you updated.

    Cheers

    Paul

    Message was edited by: Paul Walker3

    Message was edited by: Paul Walker3
    MacBook Pro, MacBook, iMac, 2 x Mac Minis and more..., Mac OS X (10.4.7)
  • Paul Walker3 Level 1 Level 1 (45 points)
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    Aug 12, 2007 6:16 AM (in response to Paul Walker3)
    Additional:

    Matthew,

    Suddenly remembered that I'd got my work laptop here at home, a new Dell Latitude...so I tried hooking it up to see what would happen. Guess what, it worked! I was able to access the BIOS screen and move around quite freely. Basic keyboard commands also worked in Windows XP.

    So this gets curiouser and curiouser....I wonder why they won't work on the Mac Mini! Any thoughts gratefully received, otherwise this boxed one will be going back to the store tomorrow.

    Paul
    MacBook Pro, MacBook, iMac, 2 x Mac Minis and more..., Mac OS X (10.4.10)
  • Paul Walker3 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Aug 13, 2007 10:56 AM (in response to kestrel9532)
    Hi again Matthew,

    Glad I could be of some help and a big thanks to you for your help and perseverance in trying to find out why it won't work - it's still a mystery.

    I think I've changed my mind as well and am goin to keep the keyboard...not reuturn it; my Dad is (sadly) mainly a Windoze user on his Mac mini so it will be fine for him (he doesn't switch between OSs)....and he really did like the keyboard too.

    We'll just have to be patient and see if Apple relase a firmware update that might fix this...fingers crossed.

    Anyways, enjoy the new keyboard and your new Mac mini and thanks again!

    Best wishes

    Paul

    Message was edited by: Paul Walker3
    MacBook Pro, MacBook, iMac, 2 x Mac Minis and more..., Mac OS X (10.4.10)
  • dilb0t Calculating status...
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    Aug 13, 2007 12:27 PM (in response to kestrel9532)
    I can confirm I have the issue noted here, on my 1.83Ghz Mini, in addition to an issue with the special functions on keys F1-F4 not working.

    http://discussions.apple.com/thread.jspa?threadID=1083286&tstart=0

    Grateful for any suggestions.
    1.83Ghz Intel Core Duo Mac Mini, Mac OS X (10.4.10)
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