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Hard drive failure??

Last night when I was using my MacBook, it froze. I couldn't move the cursor and everything else locked up. I was switching from Safari to Mail, I just clicked on the Mail dock icon from Safari and everything froze. I then did a force shut down (holding down the power button for 10 seconds). When I tried to turn it on I just got the grey screen, no Apple logo. I also heard a clicking noise to the right of the trackpad. I know that this is where the HD is so could this be a hard drive failure? So, I decieded to shut the machine down again by holding the power button for 10 seconds. I let it sit overnight. When I woke up the morning I tried to boot it up again, this time, no clicking noise, but still no Apple logo. I felt the area to the right on the trackpad and there was no vibration like there normally is when the HD is running. So the HD dosn't seem to spin anyomore. I don't know what is wrong? Please help!!!

MacBook 2 Ghz Intel Core Duo, Mac OS X (10.4.10)

Posted on Aug 15, 2007 8:50 AM

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Posted on Aug 15, 2007 9:24 AM

Really disturbingly, I've had the same problem with my Macbook ! I was switching between messenger and Firefox and waiting for Firefox to do something... next thing, I couldn't even force quit Firefox. I restarted by holding down the power switch, switched back on and got a gray screen.

After much panicking (including checking the the hard drive hadn't popped out of the SATA connection!) I decided to put the recovery DVD in. After about a minute of being on the gray screen, the recovery DVD boots and the installation routine kicks in but finds no hard drive! However, now I can't eject the recovery DVD!

I'm guessing the drive is stuffed and have ordered a replacement from ebuyer which should arrive on Friday.

Message was edited by: Dave Adamson
176 replies

Jul 26, 2008 11:01 AM in response to Ashley N.

And yet another one. My husband bought me a black MacBook (Jan. 2007) since I was starting grad school and needed a reliable machine. Fifteen months later and three months after the warranty expired, my hard drive died. Apple replaced it at no cost, even without the warranty, and I argued to keep the dead drive and won. They replaced the Hitachi drive with the same. Now, just three months later, it's got the same clicking sound and is behaving erratically. I backed everything up because I know it's about to die again. This is just unbelievable.

I'm not a techie but I'm beginning to think that this isn't hard drive model specific. I wonder if these computers are simply frying the hard drives, regardless of whether they're Seagate, Hitachi, etc. Whatever it is, it's simply unacceptable that Apple has not issued a recall.

Aug 27, 2008 2:18 PM in response to Natari

Another victim. Seagate Momentus 5400.2 60 GB Firmware 7.1 Model ST96812 died 8-21-08 of SHDD (sudden hard drive death - Oh, shidd!) exactly 26 mos. after purchase on 6-21-06. I've since learned of the widespread failure rate of these drives. Very few of these can have data recovered and if they can it's very expensive ($800-$2500) depending on what data you want and if they can get it. Failures of this drive is way to common and they should have been recalled regardless of the inherent fragility of hard drives - this one has a fatal manufacturing flaw. I chose to replace mine myself rather than under AppleCare since they wouldn't let me pay for an upgrade in size. Seagate should reimburse Apple for a recall and reimbursing Apple customers who've had to deal with this.

Aug 27, 2008 2:26 PM in response to Watchingolf

I got my MB on 6/5/06 and haven't suffered any problems with my HDD. I have read a lot of the threads on the support forums and in my opinion it has to do with the shock-resistant HDD. When I needed to get a bigger HDD, I chose one without the shock-resistance and still have not had any problems. And it is a 7,200 rpm model to boot. My old HDD is in an enclosure for backup purposes and has yet to fail me.
I truly feel for those that have suffered HDD problems, though mine has had the logic board, wifi card and top case replaced, all under APP. APP is something I would never do without.
If anybody reading this has HDD failure and is out of warranty, just replace it yourself. It is so easy.

Condolences to all sufferer's,

Adam

Message was edited by: Adam White

Aug 28, 2008 7:41 PM in response to anagan

This Really Jiggles My Biscuit. Currently Running My 4th Apple Hardware Test, With No Luck On Finding Any Problems, Except, Running The Extended Test, The Bar Makes It Just Under Halfway, Ending On 'Testing Main Logic Board', At Which Point The Fans Stop Whirring, The Install Disc Stops Spinning And It Just Says Test Complete, No Problems Found.

It All Started With The Question Folder, So I Checked These Forums And Quickly Discovered It May Be A Hard Drive Issue. I'm Just Out Of Warranty, And I Only Have PC World's PC Protection Plan, Not AppleCare, And Knowing Full Well How Cr*p The PC Performance Handle Mac Issues, I Decided To Bypass The Whole Shebang And Just Buy A New Hard Drive. That's Not Here Yet, I'll Try And Post Back When It Gets Here, But Until Then I've Tried One Or Two Things. I Took Out The Hard Drive Myself ( http://www.youtube.com/watch?v=uuyi-NWLLz4 Check This Video For How To Do It If You Don't Know, You'll Need Torx 8 And Phillips Screwdrivers) And Plugged It Back Into The Macbook Through USB, And Ran The Disk Utility App From The Install Disk. When The Hard Drive Was In The 'Book It Didn't Show Up In The Slightest On DU, And I Just Had The Flashing Question Folder. When I Plugged The Hard Drive In Through USB I Got A Circle Symbol With A Line Through It, and DU Then Showed My Hard Drive, But Said It Did Not Need Repairing. These Results Have Made Me Worry That The Problem Is The Logic Board, Not Hard Drive, Which I Can Easily Replace Myself.

Just Thought I'd Post My Two Cents On Here, You Never Know, I Might Have Given A Little Nugget Of Usefulness To Someone =D

Aug 29, 2008 12:15 AM in response to anagan

I didn't feel like reading all the posts but from the first few I can tell you it sounds like the 0 sector of your boot sector is corrupt. This simply means yes your HD for some reason is fried... You can get the info off of it but you'll need a new hard-drive. I'm sure someone has already told you this but I thought I'd try and help. Good luck.
-Donald

Aug 29, 2008 6:23 AM in response to Adam White

Ahh, Thank you Adam, that takes one worry off my mind, i thought the hard drive was lost completely, but if its just because im not using firewire that i cant boot then its something i can look into later. I dont have any firewire cables at the moment, ill be purchasing one soon though. My new hard drive arrived today and its now installing my OS X again, hopefully i will be able to transfer my files from the old hard drive when it is done, I'm a musician, and I have a lot of tracks and lyrics on there, foolishly un-backed up! I Think by the end of this i will have purchased about 10 ext. hard drives and made copies onto each one, just in case! =D

Cheers though, Ill post again once everythings done

Sep 1, 2008 7:34 AM in response to Watchingolf

Yet another sudden hard drive death of a Seagate bought Oct 07. On Aug 30, 2008, my MacBook crashed with a klicking noises of the harddrive. When returning it to Gravis (German Apple retailer) I found out that they would replace the defectiv part but the HDD would be sent back to apple and only an costly attempt to recover data could be made.
Since Apple/Seagate do know of the issue there should be some kind of official information or product recall. It irresponsible of Apple to erode their customers' trust by acting that way. Premium prices require premium products AND premium services in all aspects of the cutomer relation.
Is there any official response of Apple on that topic?
Cheers, happy backuping!

Hard drive failure??

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