Hello,
I can't believe this thread is still active after over 4 years. I'm glad it is though and I have good news to report for those that find themselves in the same situation.
I've had my iPod video 30GB since November of 2006 (nearly 5 years). A few weeks ago, my audio started crackling then cut out. It then worked sporadically for short periods for the next few days and then nothing. I thought it was the audio jack so I ordered an audio adapter for the dock but that didn't work either. That's when I searched the web and found this thread. Tried the trick of pinching the lower right corner and boom - sound was fine. But I had to pinch very hard or it cut out again.
The nearest Apple store is about 60 miles away, so that wasn't an option - but thanks to all the posts on this thread, I knew what to expect when I called customer service (800-275-2273). And it went pretty much as expected - the first tech clearly explained to me that a replacement cannot be made and told me the same story as reported here before: they did replacements for a while, but not any more - I could get it serviced for $129. I mentioned this thread and how some customers had free replacements after that period. Answer: "That's third party information" - or basically just hearsay. I asked to speak to his supervisor - exact same story. Then I asked to speak to a customer relations specialist. I explained the same to the customer relations specialist who then put me on hold for a few minutes to "review my file". When he came back on the line, he immediately said that he could see that I was good apple customer and they wanted to do everything they could to remedy the situation. They would repair or replace the iPod for free. They would send an empty box with free return shipping right out. He wanted to know if I was happy with that. You betcha! I wasn't going to say or do anything to annoy anyone at that point. Express overnight everything. Turnaround was like 3-4 business days total (including them shipping the box to me, me shipping the ipod to them and them shipping the new ipod back to me). 90 day warranty on the new iPod (same model).
I haven't been an Apple user forever. I've only had the ipod - and more recently a MacBook Pro for work. I'm not sure if others would have the same beneficial treatment from Apple if Apple didn't already "know" them from other products.
I have to say that I don't baby my iPod either, it gets dropped frequently - but it does live in a protective neoprene sleeve, and it's always been fine after being dropped. The problems arose randomly one day - not after any incident.
Moral of the story: Be polite, persistent, and work your way up until you get to the customer relations specialist - no one else will budge.
-JJ