I am disappointed with Apple. I found this thread, called tech support and explained that my iPod wouldn't play sound unless I pressed the lower right corner. I read all of the information that I got from this forum. I gave them the TS2494 service confirmation slip number.
I was told that engineering decided that this was not a manufacturing defect. And that I needed to understand that even if I left my iPod on a shelf for five years, it would stop working. Electronics aren't designed to last forever. This is what the tech support guy told me. He also said I needed to understand about electronics... Uh. I'm a computer engineer. I told him that where I work, we have computers that have been running for 15 years 24/7 and they still work. My sister has an iPod that is three years older than mine and it is still running fine. A very gently used iPod should still be working. There are too many people complaining of the same issue... This page in the forum alone has 34 pages. There are numerous other forums on the Internet that have the same amount of complaints or more. This is not me treating my iPod badly. This is Apple having poor manufacturing practices.
My iPod stopped working due to a manufacturing defect. Apple refuses to acknowledge this now, even though they did in the past. Others have had theirs replaced because Apple acknowledged their manufacturing practices were the cause of the problem. Now they do not.
I was told by tech support that I could pay $129 to get it fixed. This is the base fee... doesn't include replacement parts, etc. My iPod isn't worth this. It's just another example of how Apple is a hardware oriented company trying to jerk its customers around by making them buy more hardware.
I realize I'm just one person complaining against a huge company. Apple doesn't care if I feel slighted because they replaced iPods for others and are unwilling to do so for me. They don't care what I feel.
However, I can make myself felt by them.
I work at a company that has over 50,000 employees. My site alone has 2,000. There has been talks about getting tablets for workers to use in the field within the next year.
I am one who is asked for input on which tablets to use. My recommendations are listened to and heeded. I have been impressed with the iPad and was going to stand behind this device. However, due to my experience today, I will now be recommending the use of Droid tablets or other options as opposed to iPads. I will use this experience with Apple to describe why using an Apple product is not an option. They do not stand by their manufacturing defects and use of their products will end up costing my company more money.
My case number is 334237124.
I will be replacing my iPod with a non-Apple device and I will be doing my best to discourage anyone from buying Apple products. Apple not standing by a malfunction in their product due to their manufacturing process is unacceptable.