iTunes tells me it is in compatibility mode, but it is not!

Question

iTunes tells me it is in compatibility mode, but it is not!

I have had this annoying problem for some time now, but have put up with it until now. The issue I have is that every time I start iTunes on my Vista PC, it tells me that it is running in compatibility mode, however when i locate itunes.exe, right click on it and then go to the compatibility tab none of the boxes are ticked at all. I just don't get it, but it's driving me nuts because since it started doing this the 3D graphics on the album art slider thing are all jerky and it is generally not very responsive. Does anyone have any suggestions?

Thank you!

Steve

HP Pavilion, Windows Vista

Posted on Aug 31, 2007 7:58 PM

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Answer 1

Sep 1, 2007 5:26 AM in response to stevelawrencechch

Hi, Steve.

The inimitable b noir has pointed out that a checkmark in the Display settings section of the Compatibility tab can be the cause of that error message so try clearing any checks from there as well.

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Answer 2

Sep 1, 2007 3:21 PM in response to The Mimico Kid

Hi Mimico Kid

No, there is not a single box checked on any option on the whole of the compatibility tab, apart from the 'run this program as administrator' box.

Any other ideas?

Thanks

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Answer 3

Damon M.

Level 4

3,705 points

Sep 1, 2007 4:07 PM in response to stevelawrencechch

Here is an article from the apple support website that might help out.

http://docs.info.apple.com/article.html?artnum=305392

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Answer 4

Sep 1, 2007 11:06 PM in response to Damon M.

Hi Damon

Thanks for the suggestion but none of those instructions stop the message appearing saying the program is running in compatibility mode.

Any other ideas?

Thanks

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Answer 5

polydorus

Level 6

11,967 points

Sep 2, 2007 2:50 AM in response to stevelawrencechch

This may sound daft, and I have no idea if it will work, but you about checking the compatability box, saving, then unchecking it and saving again. 🙂

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Answer 6

Sep 2, 2007 9:26 PM in response to polydorus

Hi Polydorus

No - doesn't sound daft at all but alas I have already tried that. I've also tried uninstalling and reinstalling iTunes several times. I am thinking it might be a registry problem but I wouldn't know where to start poking around in there...?

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Answer 7

Sep 3, 2007 3:20 AM in response to stevelawrencechch

I thought I'd take one more kick at the can here by way of asking a couple of questions that may (or may not) help us get a better handle on your problem.

1) Are you receiving the message shown in this article in the Apple Knowledge Base or something else? If something else, would you post the exact message.

2) What version of iTunes are you running (iTunes Help menu > About iTunes) and is it possible that the problem began after upgrading to this version?

3) Does using the Vista Program Compatibility Wizard provide you with any helpful information?

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