Previous 1 2 3 4 Next 250 Replies Latest reply: Mar 21, 2008 1:43 AM by Rod Hagen Go to original post
  • belovedjs Level 2 Level 2 (275 points)
    JARP

    Not sure if your issue was similar to mine, as mine affected more than just a couple of keys, and it would sometimes keep repeating random keys, like the enter key and the e and the k keys. but the most frustrating part was that the keys would just suddenly stop for 3 to 5 minutes. the external keyboard and mouse worked perfectly.

    on your issue, you might get more responses if you post it as a separate topic? but i think the best to do would be to consult the genius bar as that is how mine finally got shipped out to apple for repairs.

    but alas, still no update on mine except that they have been waiting on a part since 9/21. and i have no idea what part they are waiting for . . .
  • louismg Level 1 Level 1 (0 points)
    I can confirm the identical issue on my less than a day old MacBook Pro. It worked great last night, and the keyboard/trackpad are locked as of this morning. It's been "down" for about 2 hours so far, despite reboots, and all manner of key pressing. I actually attached an external USB keyboard/mouse, and that "works", but that's not acceptable.
  • belovedjs Level 2 Level 2 (275 points)
    louismg

    i would encourage you to connect with an apple tech to get your problem resolved. maybe since it has only been one day since your purchase, i would then speak to the store manager and see if they could replace it with a new one? I actually don't know what the policy is on that issue.

    today i spoke to someone in consumer relations because i was having difficulty with finding more information on the status of my repair order. apparently it been on hold since 9/21, waiting for a keyboard. the person from customer relations said he would get back to me by Wednesday afternoon.

    as for me, i am still waiting . . .

    Message was edited by: belovedjs
  • yo_sailor Level 1 Level 1 (0 points)
    Similar problem here...macbook pro 15" had three unresponsive keys, the "p" "zero" and the hyphen key. I finally sent it in to 3rd party repair and had the keyboard replaced at a cost of approx. $200. Have not had a problem since.
  • louismg Level 1 Level 1 (0 points)
    I took the MacBook Pro to the Apple Store today. Sure enough - still dead. So, they'll hold on to it for the rest of the week, and we'll likely give it another shot this Friday. Good luck to your issue as well!
  • Stuart Tattum Level 1 Level 1 (0 points)
    I just encountered the same problem this morning. Keyboard and TrackPad suddenly stopped working and are still not working. External keyboard and mouse work fine. I don't remember having this issue before. MacBook Pro is about six weeks old. I am planning to visit a store this evening.
  • JARP Level 1 Level 1 (0 points)
    After I experienced erratic behaviour when typing Shift P (Cap P) which would work after bashing the key several times, I also found that audio playback via the internet had also stopped working although all other sound functions seemed OK. On following the advice below to cure the lack of internet sound I have found that it has also cured the keyboard input problem. Weird or what!

    Re: No Sound When Borwsing The Internet new [re: kingkash420]
    08/21/06 06:11 PM
    Reply to this post Reply

    This worked for me:

    1. Open Audio MIDI Setup (/Applications/Utilities/), then check the Audio Output setting.
    2. Change the Audio Output setting to 44100.0 Hz.
    3. Quit Audio MIDI Setup.

    This can be found on the mac os x website :
    http://docs.info.apple.com/article.html?artnum=300832
  • belovedjs Level 2 Level 2 (275 points)
    Today I decided to check on status of my macbook pro, which i haven't seen since Sept. 20th - they said that the part (Keyboard) wasn't coming in until October 15th - which is a long ways away! I wondered why the other customer relations person told me the part would get there yesterday??? then they said it is supposed to come on Monday the 8th -

    this is the longest i have ever waited on a repair for a mac!

    so i am still waiting!
  • belovedjs Level 2 Level 2 (275 points)
    Just wanted to update on how my intermittent keyboard problems were resolved. Customer relations decided to send me a new macbook pro because the part was taking so long to arrive. the new macbook pro works great - no more keyboard issues!
  • Kookoo123 Level 1 Level 1 (0 points)
    Hello, this is my first ever forum post so hopefully I'll do ok! I have had same problem, freezing kb and trackpad from sleep and found the following website on another forum. Should I mention that forum? What's the polite thing to do?
    I have had no problems till installing leopard then it began...........
    I used computer sharing to run mine when it fails. BTW, no probs on old G4 which also has had Leopard installed.

    I'd appreciate it if someone lets me know if my post is ok.
    Hope this helps.
    http://www.ragingmenace.com/index.html

    I dunno what Side Track is and spotlight didn't reveal anything of that name so this hasn't helped me. Hope it helps some of you.
  • sbira Level 1 Level 1 (0 points)
    I'm so happy! I'm not the only one!!
    Unfortunately I have this problem too. Keyboard and trackpad just stop to work, then I shut down and everything is ok.
    The problem usually occures every two weeks. Two days ago I installed Leopard and now it occures twice in two days.
  • Stateofmind1017 Level 1 Level 1 (0 points)
    HD/library/preferences/sidetrack file(s)

    HD/library/preferencepanes and preferences/sidetrack file(s) (not actual name)

    System/library/preferencepanes/sidetrack file(s) or folder

    After you can see that there are no more sidetrack files on your computer you can restart and see your keyboard working again. Just like me.


    Aloha,
    SoM
  • Stateofmind1017 Level 1 Level 1 (0 points)
    Sorry I deleted this by accident right at posting...

    I was having some problems myself after installing leopard and found out that the 3rd party app Sidetrack is causing it. To remove it just start up your computer with the Shift button pressed on an external USB keyboard and start it on Safe Boot. This will allow you to delete the Side track files and bring back life to your keys. Go to these folders and delete:

    HD/library/preferences/sidetrack file(s)

    HD/library/preferencepanes and preferences/sidetrack file(s) (not actual name)

    System/library/preferencepanes/sidetrack file(s) or folder

    After you can see that there are no more sidetrack files on your computer you can restart and see your keyboard working again. Just like me.


    Aloha,
    SoM
  • davide008 Level 1 Level 1 (0 points)
    Why would those files affect the keys even when working off the install disk?
  • copper7op Level 1 Level 1 (0 points)
    its happening to me too on my SantaRosa MBP 15 inch. Its been bugging me for the last week, and i thought my upgrade to Leopard was the casuse, but its pretty clear its a system problem. I installed XP Pro and the same issue happens *****, cuz this is my first apple, and granted, i love it, but im forced back onto my 12 pound XPS till apple can fix this.

    On a directly related note, I upgraded my hard drive to a 200gb 7200rpm drive (thanks ifixit.com lol) and i'm wonding if apple is gonna say my warrenty is void?
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