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Level 1

0 points

iPhone Fraud

So, today after lunch I decide that I should check Apple's site to see if the rebate form was up and to my delight it was. I printed it out and a few hours later I go the Apple Store in *Birmingham, AL*. I go up to an associate to check out and he has a problem with my rebate. No worries probably something weird with the easy pay or something. So I go to the counter where they have the actual POS units and try to check out. My rebate is showing up with no balance. That's right $0. So the manager of the store comes over and makes sure I haven't made a purchase online or anything. Nope sure hadn't. So she calls whoever she needs to call at Apple Store management or whatever and they tell her that my rebate has been redeemed in NEBRASKA. NEBRASKA!!!!!!! I have never been to Nebraska and frankly am not planning on it. So I am sitting at the counter sweating A.) because I want my $100 back and B.) how the **** did someone redeem my credit in Nebraska.

So there it is, iPhone fraud. I called customer support and the call got answered by someone in iPod sales. She told me that I could either wait on hold forever or call the store in Nebraska. So I call the store in Nebraska which is of course closed at this point.

I will repost when I find out what happened.

If anyone has any suggestions or has had this happen to them that would be awesome.

A

BlackBook, Mac OS X (10.4.10)

Posted on Sep 14, 2007 7:49 PM

26 replies

Sep 18, 2007 6:22 PM in response to indiblue

wow, i'd say visit an apple store to speak with the manager, or call 1800 MY APPLE.

I used my card and I just now checked it to be $0. So I don't know buddy. What I do know is that you should act quick

Sep 19, 2007 3:41 AM in response to OICbiggy

hmmm, that's strange as Apple has yet to place a store in Maine ("Don't get me started")

txmike64

Level 1

8 points

Sep 19, 2007 5:00 AM in response to uabalan

I too lost 100 bucks on one of my 2 gift cards!!! I called the 1-800 number, she didn't know what was going on at all and told me to call back when Customer Service comes in.

Making me really P **off!!!!

txmike64

Level 1

8 points

Sep 19, 2007 5:27 AM in response to txmike64

After reading all of the posts - what I did was reregister my 2nd phone for the credit - waited for the text and got a 2nd valid $100 credit. Of course I immediately used them so I wouldn't suffer the same problem once again.

Apple needs to get to the bottom of this problem though - maybe fire some of their vaunted techno-geeks for incompetence!!!

cderalow

Level 2

290 points

Sep 19, 2007 5:41 AM in response to Marie Dockery

side note, you're not supposed to be able to use the rebate credit for giftcards, as such, you probably will have your order rejected for trying it.

Sep 19, 2007 6:25 AM in response to uabalan

The solution of applying for another credit number won't work past the deadline for applying for these credits. I was hoping to use my credit later in the year. This really *****.

indiblue

Level 1

0 points

Sep 24, 2007 1:18 PM in response to indiblue

I have tried this "solution" nearly 30 times now - same empty gift card each time, redeemed at store #145 (no such store) at 7pm on September 17th, there was even a confirmation number.

I have done the e-mail thing 4 times (each time with the same word for word response claiming it is now fixed) and spoken with an actual person 3 times (each time claiming that they could resolve the problme iwthin 24 hours) and have not had results with anything.

I am happy to see that this "solution" has worked for many of you, but I am frustrated that it does not seem to work with mine (and it is eligible for the rebate).

I am posting this hoping that someone from Apple might actually read this and help me out.

Ansuz82

Level 6

8,285 points

Sep 24, 2007 1:20 PM in response to indiblue

I wouldn't hold your breath. If you want a solution, you need to call Apple directly. The folks that cruise these forums that actually DO work for Apple won't be able to help you.

TroyAllen

Level 2

280 points

Sep 24, 2007 1:21 PM in response to uabalan

One gift card showed 0 balance too. I just had Apple send me a new one. No problem

Sep 24, 2007 1:24 PM in response to TroyAllen

you have until nov 30th to apply for the credit

Sep 24, 2007 1:42 PM in response to bigboysac

Are you guys buying refurb phones? Or I would imagine you have to register your phone with Cingular to get the credit. I had 2 iphones and got 200.00 in credit immiediatly. Also got the 100 student discount and got a 1100 mack book for 860!

iPhone Fraud