FYI: $100 Store Credit doesn't always work for iTunes Gift Cards

Went to the Apple Store tonight to use my $100 credit. Workers and managers say nope to getting iTunes Gift Cards. They pulled up the verbiage on the credit and said it clearly states that you can't use it for iTunes Gift Cards. I explained that it says iTunes Gift Certificates, not Gift Cards. They told me there's no difference and that they've been instructed by corporate to not issue iTunes Gift Cards with the credit.

iPhone, Other OS

Posted on Sep 14, 2007 11:50 PM

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26 replies

Sep 15, 2007 5:36 AM in response to Nate's Iphone

Here's what the iPhone store credit terms say:

What products can I purchase using an Apple Store credit code?

You can purchase just about anything sold by Apple, except another Apple Store Gift Card or an iTunes electronic Gift Certificate.


Seems to me that an iTunes Music Store gift card (a physical card, not an electronic one) would be okay.

Sep 16, 2007 10:50 AM in response to nickshred

i went to the itunes section of www.apple.com and bought 2 $50 itunes cards using my credit - i got an order acknowledgement so it looks like the transaction worked - this was on friday morning when the rebate 1st came out - i got an email order acknowledgement but according to the order status they havent shipped yet - ill believe it worked when (and if) they finally ship

Sep 16, 2007 12:13 PM in response to nickshred

The Apple Store employees are confused about this. I am not able to buy iTunes Gift Cards from my Apple Store. They say that 'it clearly states you may not buy iTunes Gift Cards'. I've tried explaining to them that it says no such thing. That is says I can't buy iTunes Gift Certificates. They said that I'm talking semantics and that an iTunes Gift Card and an iTunes Gift Certificate are the same thing. I don't agree, but they won't sell me the Gift Cards.

Sep 16, 2007 12:29 PM in response to nickshred

The way I see it gift certificates are the electronic ones you can buy through the iTunes store. Gift cards are the physical ones you can buy in the Apple Store. I had no problem buying the cards from the online store. I think the Apple store employees are interpolating them to be the same thing in order to prevent people from using their iPhone credit to get music.

Sep 17, 2007 10:46 AM in response to Bluesygirl

I think they are too. And I agree with you that an iTunes Gift Certificate is the one you buy from iTunes and is emailed to the recipient. I have tried to explain this to the Apple Store employees and manager to no avail. I guess I'll just buy them online and have them mailed to me. But it's a pain to do that. I don't normally buy things online since I live in a big city where everything is available to me when I want it. Now I'll have to way a week just to get the cards in the mail. It would be nice if Apple could tell their store employees that we can buy Gift Cards with the credit.

Sep 17, 2007 2:35 PM in response to nickshred

The terms of the credit are clearly stated on the credit page.

"http://www.apple.com/iphone/storecredit/"

"Customers may not redeem their store credits: (1) at any iTunes Store in the United States or elsewhere, (2) Apple Store locations outside the United States; (3) at Apple resellers; (4) for cash; (5) _*to purchase Apple Gift Cards, or,iTunes Store Gift Certificates, to give iTunes Store content as gifts, or to create iTunes Store allowances*_; or (6) as payments on Apple accounts."

So regardless of what happened before, if you were able to get around the gift card/gift certificate verbiage then great, but they fixed the loophole so no one can take advantage of that anymore.

And for the record, when I go to Baskin Robbins to buy a 'credit' they're called "Gift Certificates" ... so basically people are arguing semantics.

Sep 17, 2007 2:46 PM in response to Trumania

Excuse me but you are misreading it:

"Customers may not redeem their store credits: (1) at any iTunes Store in the United States or elsewhere, (2) Apple Store locations outside the United States; (3) at Apple resellers; (4) for cash; (5) to purchase Apple Gift Cards, or,iTunes Store Gift Certificates, to give iTunes Store content as gifts, or to create iTunes Store allowances; or (6) as payments on Apple accounts."

It is not merely semantics because gift cards are indeed different from gift certificates.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FYI: $100 Store Credit doesn't always work for iTunes Gift Cards

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