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Probable explanation for Ipod Touch LCD deficiencies

I'm an engineer with experience in the LCD industry and after seeing enough photos of the Ipod Touch I feel that I can make a pretty accurate assessment of the "black level" situation. It appears to me that it's a problem with the *anti-reflective coating*. The good news is this is most likely a temporary situation due to quality control issues.

(Added explanation: The AR coating is essentially a clear layer that prevents light from reflecting off of that surface. What's happening here is the upper glass layer is reflecting light from the LCD screen back down onto the said screen. Without an AR coating you get exactly what you see - shimmering blacks. The problem isn't noticeable with vibrant colors on screen. Rotating the screen will change the way this light is reflected to your eyes and may minimize the problem, but since the LCD was engineered to give best color output when looking straight on, you're left with a losing battle.)

Apple surely rushed the factory on getting these out (Steve was likely already upset enough that they weren't ready for the announcement along with the other units) and the factory, under undoubtedly ridiculous amounts of pressure, started to skimp on this very expensive - and very important - part of the process. Additionally, AR coating issues would also explain why you see "slight changes" from one unit to the next.

It's the last thing anyone wants to hear, but the best thing to do is wait 2 weeks or even a month for the complaints to filter through Apple HQ into the factory where changes will certainly be made.

Good luck all - and to those who got good units congrats!

Message was edited by: drvelocity

Message was edited by: drvelocity

Message was edited by: drvelocity

Macbook Pro, Mac OS X (10.4.10)

Posted on Sep 15, 2007 11:20 PM

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89 replies

Sep 20, 2007 10:47 PM in response to drvelocity

So Apple themselves has not officially said that there is a problem? What are the chances of Apple admitting that there are some quality issues with the early batch of iPod Touches and offering to take the back under warranty? The Best Buy I purchased it from is giving me a hard time about it and telling me that it’s the video quality itself and not an LCD issue, since the menu screen is fine. I’d really love to get this thing swapped for one with no faults at all.

Sep 20, 2007 10:54 PM in response to kcmanuel

My Best Buy took it back with no issues.
It was kind of weird though because the Returns people had never even seen the ipod touch. A kid standing next to me was, like, "dude, what's that, the iphone?"
I just explained that there were screen issues and it's all over the internet. He took it to the back to "check if it worked" which wouldn't have done much because I did the full restore.
Then they refunded my credit card and protection plan, no problem

I mean, don't these people sit in front of their computers all day babbling constantly on threads about every little fart that comes out of their ipod?

Sep 21, 2007 9:12 AM in response to drvelocity

I got my 8GB touch yesterday and saw the problem immediately. I called tech support today and they are fixing it for free. Although, they seemed to not have knowledge of the problems with the screens, I don't it has filtered down to the techs yet as I'm sure the board is deciding what to do about it. But I am totally happy they will take care of it for me. If you have the problem call and ask to talk to a Product Specialist about it.

Probable explanation for Ipod Touch LCD deficiencies

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