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Sean Grimm Author

Level 1

75 points

iTunes Store down?

Is the iTunes store not working? Everytime I try to access the store I get the following message:

iTunes could not connect to the iTunes Store
Make sure your network connection is active and try again

Now the funny thing is that one of the podcasts I subscribe to downloaded automatically. Every other network/internet function of my MacBook is working fine.

MacBook Pro 2.4 GHz and PowerMac G4 867, Mac OS X (10.4.10)

Posted on Sep 18, 2007 7:48 PM

54 replies

Sean Grimm Author

Level 1

75 points

Sep 18, 2007 8:12 PM in response to Sean Grimm

Well, it's good to know that it's not just me but it stinks for everyone in general. Hopefully, it will only be down for a short time and hopefully they are fixing this other problem a lot of you are having (haven't tried purchasing anything in the past few months).

Sep 18, 2007 8:13 PM in response to Sean Grimm

iTune store Canada down too...

Sep 18, 2007 8:14 PM in response to Sean Grimm

I was on iTunes about 10 minutes ago, went to another area of iTunes, then could not get back to the store. It all happened within a couple seconds. I was trying to make a ringtone for my iPhone. I received the following message:
iTunes could not connect to the iTunes Store
Make sure your network connection is active and try again
There is nothing wrong with my connection.

Sep 18, 2007 8:14 PM in response to Sean Grimm

Store is back up for me at 11:14pm eastern

jjudah

Level 1

0 points

Sep 18, 2007 8:15 PM in response to Jeff Harris7

Back up for me as well.

Sep 18, 2007 8:15 PM in response to Sean Grimm

Same problems here on both my Powerbook G4 and the wife's Dell. Mine is iTunes 7.4.2(4) and the PCs is 7.4.1.2.

I'll just check back later. Not so concerned now that I see how wide spread it is.

Sep 18, 2007 8:15 PM in response to Jeff Harris7

Store is back up for me at 1:15pm australian sydney time on weds. It was still down at 1:10pm so its been up for 5min

KJern

Level 1

0 points

Sep 18, 2007 8:16 PM in response to Sean Grimm

HERE'S A FIX.......

Go to the iTunes page on the Apple website and download the full version of the software. No preferrable for some, but this does work. After downloading, go through all the prompts. The software will NOT overwrite your music. It will ask if you want to upgrade. Select Upgrade and let the install do it's thing.

I just performed the install and it fixed my problem. Don't forget to repair permissions afterward. This should be done after every software install.

mac-1der

Level 1

0 points

Sep 18, 2007 8:17 PM in response to Sean Grimm

Yea I can't connect on either mac in the house. I'm downloading 7.4.2 but based on some comments I don't think it will work. Just will have to wait it out.

Sep 18, 2007 8:19 PM in response to Sean Grimm

Ahhh. Nice that it's up. One good thing is, I'm a new Mac user and because it was down, I discovered this discussion board. Nice to know you're all there!

Sep 18, 2007 8:19 PM in response to KJern

the problem been resolved it seems, no need for a fix of reinstalling itunes.

Sep 18, 2007 8:19 PM in response to Sean Grimm

Up and downloading as 11h18 Eastern

Sep 18, 2007 8:20 PM in response to KJern

How do you "repair permissions"?

Sep 18, 2007 8:21 PM in response to Sean Grimm

Mine is back up as of 9:21PM Mountain Time.

Sep 18, 2007 8:24 PM in response to Sean Grimm

I updated iTunes and I can't access the store. On my other two Macs I did not update. I am able to access iTunes on both computers that were not updated but not on the one with the latest update. While the internet was down earlier tonight it is now up and every other application works. Yahoo chat, AOL, Safari and so forth. Seems to me the problem is the update. My caution to everyone from my limited experience of three computers is do not update until this problem is solved.

iTunes Store down?