iTunes Ringtone - icon there - no ringtone available

Question

iTunes Ringtone - icon there - no ringtone available

I have the latesr iTunes - bought an iPhone - bought some music just to get the Ringtone - the Ringtone icon is present in iTunes Store and on my Mac Itunes, but the Create Ringtone pull down is dimmed.

How do I get the ringtone or my money back for purchasing this song since I only wanted it for the ringtone.

Not happy (Is there no customer service number? Can't find one.)

Mack

song: Pictures at an Exhibition: XV. The Great Gate at Kiev 5:22 Mariss Jansons & Oslo Philharmonic Orchestra Mussorgsky: Pictures at an Exhibition $1.29 Classical

URL
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?playlistId=157043320 &s=143441&i=157043543

MacPro, Mac OS X (10.4.10)

Posted on Sep 19, 2007 11:33 AM

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Answer 1

QuickDraw

Level 3

704 points

Sep 19, 2007 11:40 AM in response to MackPalmSprings

Did you try to click on the bell? As far as I know you can do that, or right click on the song itself and scroll down the "Create Ringtone". Either of these should work.

I've only attempted ringtone purchases via iTunes/in iTunes, so I don't know the procedure in the store, if in fact there is one. So my above comment is within the confines of my current music that shows bells.

Message was edited by: QuickDraw

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Answer 2

Sep 19, 2007 11:43 AM in response to MackPalmSprings

Mack...you will need to re-authorize your computer...it will not affect your account but when you updated it requires you to authorize your computer once again to use the create ringtone function.

Good Luck

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Answer 3

Sep 19, 2007 11:46 AM in response to QuickDraw

Yes - clicking on the bell shows nothing other than clicking anywhere else. (iTunes Store) There is no submenu item for purchase of the ringtone.

Now that the song is in the purchased list on iTunes - for this song - there is NO icon for ringtone - maybe this is because I have downloaded at 256k. There is still one on the iTunes store Web site.

Just checked it again - no ringtone icon once I purchased the song. The song still has the ringtone icon on iTunes Store - there is a database problem I suspect. Sloppy!

Ugh

Thanks for the help QuickDraw. Appreciated.

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Answer 4

Sep 19, 2007 11:53 AM in response to SFC @rcher

Wow - I have the ringtone function panel working.

Reauthorize - I would have never guessed - but I think I heard someone talk about that on MacBreak weekly before I bought my iPhone - so there ya are.

Thanks to both of the repliers.

My problem is solved - although I am not happy with the reauthorization hit - Sound like legal stuff to me.

Thanks again
Mack

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Answer 5

Sep 19, 2007 12:01 PM in response to MackPalmSprings

Glad your up and running...for the future if you have any ringtone issues, i have found it fixed by re-authorizing. I don't agree with it but its the fix and I think it is there to reaffirm that you won't use 3rd party ringtones, who knows. Anyway...enjoy your ringtone(s)

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Answer 6

beckey76

Level 1

10 points

Sep 19, 2007 12:32 PM in response to SFC @rcher

I just successfully created and transferred my first ringtone via iTunes. I purchased & downloaded the song but couldn't figure out how to create the ringtone. I searched here and reauthorized my computer, then the Create Ringtone option was available. Easy to use too. Thanks for the input!

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Answer 7

Bogart

Level 1

20 points

Sep 19, 2007 3:48 PM in response to SFC @rcher

Any other solutions? I have the same problem, and reauthorizing my computer did not solve it.

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Answer 8

Sep 19, 2007 4:13 PM in response to Bogart

Sorry...at this time, I do not...mine all just vanished as well and my own fix aint fixin it...workin on it as I type. Will update once I figure it out.

UPDATE: I just went into Edit; Preferences; General Tab...I placed a check mark in Show Links to the iTunes Store and all of my ringtone bells showed up again. Don't know if this is a perm fix or just activated something else...but try it and see what happens. Let me know the results, please

Good Luck

UPDATE #2...That was not the fix...Seems like there is a new bug with 7.4.2 Every time I go to Help and click on check for updates it causes my ringtone symbol to appear/disappear. This is obviously something that will have to be addressed by Apple in a future patch. I have no fix other then if your bells vanish then just click on the check for updates to see if they come back. Thats it for now....Good Luck

Message was edited by: SFC @rcher

Message was edited by: SFC @rcher

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Answer 9

QuickDraw

Level 3

704 points

Sep 20, 2007 5:39 AM in response to SFC @rcher

Concerning this problem of the bells not showing up, this has continued to happen to me as well and all I've had to do is right click on the song (actually any song that I know is cleared for ringtones) and scroll down to "create ringtone" and everything works out fine. This has been my experience anyway. Hope you all get it worked out soon. Man typing this all out on the iPhone is time consuming 🙂

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