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chudder1 Author

Level 1

0 points

itunes error 11333

i cannot connect to the store anymore. when i try to connect to itunes, my computer says there's an error with the number 11333. it also tells me to see if my network connection is active and try to connect to the itunes store again. i am really confused because i do not know how to check my my network connection. thanks to anyone who helps me.

Posted on Sep 23, 2007 1:14 PM

81 replies

Tim. S

Level 1

0 points

Oct 14, 2007 10:58 PM in response to Ms.mimi

Im getting this same f*king error after upgrading iTunes, this *****. I haven't been able to access the store for a week now, just as well this is affecting apple in the hip pocket!

Dan F.

Level 3

580 points

Oct 16, 2007 1:04 PM in response to Tim. S

Apple has a new Article!

iTunes: Error 11333 when connecting to iTunes Store or activating iPhone:
http://docs.info.apple.com/article.html?artnum=306628

Oct 16, 2007 7:44 PM in response to Dan F.

I followed all the instructions, but when I am ask to install CRL I received this message. With both downloads> This file is invalid for use as the following: Certificate Revocation List.

vocesa

Level 1

0 points

Oct 16, 2007 8:15 PM in response to Janine1001

Janine,
Me too. Are you actually seeing "11333" when you try to enter iTunes Store? I'm not. I just get this: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

I've verified that my date and time are correct. I was unable to install the certs as previously instructed. Can anyone suggest what to try next? I haven't tried to uninstall 7.4.3.1 yet.

Ms.mimi

Level 1

0 points

Oct 17, 2007 3:35 AM in response to vocesa

I already tried uninstalling itunes 7.4.3. and installing an older version and to no prevail. I still got the same error message.

iWindows

Level 1

0 points

Oct 17, 2007 5:07 PM in response to Dan F.

Thank you Dan F, this solution does in fact fix the 11333 error.

iTunes: Error 11333 when connecting to iTunes Store or activating iPhone:
http://docs.info.apple.com/article.html?artnum=306628

To be clear though, there were several different problems talked about in this thread. This solution fixes (at least) the problem:

1. You are running Windows
2. You install the latest iTunes (7.4.3.4 in my case.)
3. You get the error 11333 when trying to connect to the iTunes Store.

It's worth noting the following:
1. I was running iTunes fine on 3 Windows Machines at Work and 4 at my home.
2. All machines at home continued to work after the upgrade, all work machines failed after the upgrade.
3. No Firewall, Domain, or other 'networking' changes were made to get my work machines working.

So.. it seems like Apple recently added/turned on a system to revoke individual machines ala CRLs (Certificate Revocation Lists.) This article seem to pin the date somewhere around Sept 07.
http://trustme.goingon.com/permalink/post/19333

I see there being two interesting questions at this time:
A. Why did the CRL test fail on so many machines (what caused it?)
b. Why is Apple turning on device Revocation at this time (video?) and how do they plan on deciding who gets revoked?!!

Enquiring minds want to know!

Oct 17, 2007 6:30 PM in response to vocesa

Yes, I still can see the "error #". I deleted the two downloads saved on my desktop and begin the process again without any results. My date and time are correct too!

I have like $50 stuck in my iTunes store account.

Oct 21, 2007 7:07 AM in response to iWindows

THEY FIXED IT !! iTUNES STORE IT'S WORKING !!

Oct 21, 2007 7:42 PM in response to chudder1

I had the same issue just an hour ago when I downloaded the new itunes version. I went to my internet settings and moved the bar down to accept all cookies and I can get into the store! I moved the bar back up to where I had it set before and can still get into the store. Hope this works for everyone else!
Good luck!