An invalid ENTRYID was passed in.

I had this problem too. Here's what I had to do:

1. Right click on the contact in the contacts folder and choose "Send Full Contact" / "In Internet Format (vCard)"

2. This will bring up an E-mail message. Drag and drop the vcard from the attachments to your desktop. Close the E-mail message.

3. Delete the contact from your contacts.

4. Repeat steps 1-3 for all contacts which are bad.

5. Shut down outlook.

6. Bring outlook back up again.

7. Drag and drop all of the vCards you saved on your desktop into the contacts folder.

8. Shut down outlook and bring it back up again.

Everything should be okay now.

Very frustrating! I know. I'm wondering if there is a syncing issue between the iPhone and Outlook. It seems that many of my problem contacts came originally from the iPhone - but not all? So I haven't figured out the pattern yet.

Good luck with this.
Paul

Hi,

A friend of mine is receiving this same error message.

1) Were you using Outlook 2003 Business Contacts Manager?

2) Do you or anyone else have any other suggestions to fix this error message and access your contacts?

-- Martin

Hi,

I was having the same problem with the Invalid EntryID error message...

After trawling many newsgroups & trying all sorts weird solutions, what worked was to export all my contacts OUT from Outlook 2007, then re-import them IN.
All has been fine after that...

Hope this helps.

I'm having the same problem syncing with an iPod Touch, which I suspect uses the same software. I ended up here because there are no posts in the iPod Touch topic about this Outlook error.

I just now traced it to a specific Outlook Contacts e-mail field - "Display as." It only happens when a contact was created or edited on the iPod Touch then synchronized back to Outlook.

The following fixes the problem:

1. Open the contact in Outlook

2. Delete everything in the "Display as" field (appears just under the E-mail field)

3. Select any other field on the form. The "Display as" field auto-fills again.

4. If needed, edit the "Display as" auto-fill.

5. Save the contact.

So far that's fixed the problem on all corrupted contacts.

If I get any time soon I may write a little application that looks at the dataset behind each Outlook contact before and after a sync to see if I can find why this happens... but just started the house selling/new house buying process so time is short!

I had to do a bit different workaround, but your post really helped...

I was getting the same invalid ENTRYID error when accessing my contacts in Outlook 2007 through "Address Book", but I didn't have a problem if I opened them from within the "Contacts" view. All the problems seem to be with the contacts added from my iPhone, and I just assumed it was a mismatch of fields (what I mean is, fields on my phone are in a different place than in my Contacts.)

Also, in my address book I had what looked like a bunch of empty contacts at the top of the list - and those turned out to be business phone numbers (that I had entered on my iPhone) that did not have a person associated with them. I had put the name under the "Company" field and left First and Last Name blank. Apparently that freaked out Outlook...

This is what I did to "fix" it (and so far it works) - and remember, I couldn't access these contacts through "Address Book". This was all done through my Contacts view.

(1) I Opened each contact and changed the "File As" field to show First/Last (rather than Last Name/First).

(2) Clicked on the button "Full Name", then clicked okay to close that window

(3) Click Save-&-Close

If I didn't click on the "Full Name" button, it didn't change the name order when I saved the contact - even if I re-typed it.

So I think going into the "Full Name" window somehow forces the change you made to First/Last name order, and somehow this fixed all my problems.

You may need to close Outlook and re-open it before testing the changes. I did it before testing because I figured it was necessary, but it may not be.

I know I don't sound very tech-savvy, and I probably used elementary terms, but this worked for me - and this is AFTER trying the export/re-import of the address book route (which didn't work, by the way.)

Now that you mention it, the entry that caused me problems in Outlook was also entered on the iPhone.

I should have specified that I did this on my work laptop, which is WinXP and Outlook 2003. Haven't tried on my home computer yet, which is Vista and Outlook 2007. Outlook 2007 mileage obviously varies, but it looks like similar tricks work! Either way, the "File as" field is an indexed field and I'll bet "Display as" is, too. Syncing through iTunes may be corrupting or failing to update the index entry for contacts created/edited on the iPhone or iPod Touch. Erasing these entries and recreating them in Outlook forces an index update.

That's my theory of the day, at least

I've noticed a problem with contacts created on the iPhone on occasion. I THINK it's only been since 1.1.3, but that could be coincidence. The small amount of experimentation I've done says the if you create an entry on the iPhone that does not have a first and last name (e.g., company name only) the contact gets inserted into the Outlook without a File As field, and later Outlook chokes on this record and syncing stops working until the record is fixed.

Sounds like more anecdotal evidence that the syncing is creating index problems within Outlook. Probably not coincidence that I've got iPod Touch firmware 1.1.3. IIRC, an iTunes update was released at the same time as that firmware update, and I installed both at the same time. Wonder if the problem is in the firmware or in the iTunes syncing process. Hmmmmm...

I've never been a heavy iTunes or iPod user until I got the Touch for Christmas and decided to try it out as a PDA since my old Palm was getting flaky. I have no idea how the software/firmware relationship is architected. I do know how to look under the hood in Outlook and pick most of the data structure apart - just need the time. Anyone know how to pull free time out of a hat? 😉

You guys rock! I've been fighting with this issue for 3 months now - pretty much unable to send anyone email, EXCEPT from my iphone. I exported the contacts out, then reimported them back in, and violllla! Issue fixed. I appreciate taking the time to give help/suggestions!!

Cheers.

I'm having the same issue. Your "fix" seems to be the only one of those read in this thread that is working so far -- deleting the "Display As" entries. But, it's not working if I don't have an email address listed for someone and I really hate the idea of having to do this for each contact because I have MANY - using for personal, work & rental property management. Is there something easier? Will I have to do this every time I sync?

I'm new to iPhone and not good at "tweaking" files, etc. to work properly, so I'll need the Dummies Guide to making things right again. I'm no IT tech.

Also, I tried the import out/export in but wasn't sure what type of file to create and now I can't delete the file I saved to the desktop because it says that Outlook is open when it wasn't. How can I delete that exported file?

Thanks for your help!

There are 2 parts to Outlook, the user interface and the background service. When you close Outlook the Service continues to run for a while. You can wait for it to stop (about 10 minutes should do it) or take matters into your own hands and kill it. To kill the service open Task Manager (CTRL SHIFTESC or right click on the task bar and choose Task Manager), click the Processes tab, click the top of the Image Name column to sort it, scroll down to the O's. Click on Outlook, then the End Process button. You should then be able to delete the file.

For Input/Output create a Comma Separated Values-Windows (CSV) file for the Export, then Import that file.

Thank you, Lawrence! It's so nice to have people here that know their stuff!

Take care!

I will keep it simple: "THANK YOU!" I have been dealing with this issue for weeks, finally I can email again without the dreaded "mail stuck in outbox" or "mail sending over and over again" problems.

That's true, but still the problem is there... i HAVE to edit any contact I create/modify on the iPhone to be able to use the associated e-mail adress in Outlook 2007 or the wrong ENTRYID bug make this happens again and again.

Is there any way to solve that or is it totally linked to iTunes and sync system ?

Maybe we will have to wait for ActiveSync support with 2.0 firmware to have a solution to this problem ?