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ERROR 1011 iPhone could not be restored message after 1.1.1 update

Avoid update if you can (note - you CAN'T restore without updating so don't restore unless absolutely necessary). My phone is dead. An iTunes logo and cable icon appeared on the screen; two more restore attempts to no avail. Have been on hold to advanced tech support for 21 minutes....others must be having same problem. Anyone know what to do?? Thanks!

iMac 2.8G, Mac OS X (10.4.10)

Posted on Sep 27, 2007 5:51 PM

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19 replies

Oct 10, 2007 1:02 AM in response to hawkpat

My iphone did the same as mentioned above all. No tampering with or tryimg to install any outside software. I had just tried to update the software through apple. This occured about a week ago. I waited up till 6 am (PST) and called apple. They said that they had no reason and no solution for the error 1011, but were familiar with it and had been receiving calls frtom others. I was told to just take the phone in to an apple store and that they would replace it. Important - I asked that they email me something that noted this response and I took my laptop in along with the email and my iphone. They quickly and easily gave me a new looking (May have been refurbished, because it came in a plain white package) ?????? But it works great and has been a week. Hope that you live near an apple store.

ERROR 1011 iPhone could not be restored message after 1.1.1 update

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